Danielle Wozniak
Reading,PA
Summary
Detail-oriented veterinary management professional proficient in workflow optimization, policy implementation, and budget oversight. Committed to enhancing operational efficiency and delivering exceptional customer service.
Overview
17
17
years of professional experience
Work History
Assistant Practice Manager
BluePearl Pet Hospital
Malvern, PA
11.2020 - Current
- Oversee daily hospital operations, ensuring workflow efficiency and adherence to industry standards
- Maintain effective communication with doctors and support staff to promote high quality patient care
- Extensive inventory management to align with allotted budget
- Oversee and coordinate all facility repairs and maintenance
- Address any operational challenges and foster collaborative solutions
- Effectively manage associate and client AR and collections procedures
- Provide supervision and management to team of support personnel as needed
Patient Service Coodinator
BluePearl Pet Hospital (formerly HOPE Veterinary Specialists)
Malvern, PA
02.2015 - 11.2020
- Ensured accurate charge capture of all hospitalized patients
- Collected deposits and performed refunds
- Addressed and resolved client financial concerns
- Discharge pets from hospital, educating clients on proper medication administration, at-home care, etc.
- Periodically assist emergency room technicians with patient treatments
Veterinary Technician
VCA Sinking Spring Animal Hospital
Sinking Spring, PA
08.2009 - 02.2015
- Skilled in areas such as restraint, venipuncture, catheter placement, radiographs, anesthesia monitoring, treatment administration, etc.
- Assisted with appointments, focusing extensively on client education
- Oversaw all inventory management as the hospital purchaser from July 2011-February 2015 in addition to technical responsibilities
- Regularly performed front desk duties such as checking in/out, scheduling appointments, and answering phone calls
Education
Program Completion - Veterinary Practice Management
Penn Foster Career School
Scranton, PA12-2022
Bachelor of Science - Animal Science
Delaware Valley College
Doylestown, PA12-2008
Skills
- Workflow management
- Policy implementation
- Budget oversight
- Teamwork and collaboration
- Customer service
- Attention to detail
- Effective communication
Timeline
Assistant Practice Manager
BluePearl Pet Hospital
11.2020 - Current
Patient Service Coodinator
BluePearl Pet Hospital (formerly HOPE Veterinary Specialists)
02.2015 - 11.2020
Veterinary Technician
VCA Sinking Spring Animal Hospital
08.2009 - 02.2015
Program Completion - Veterinary Practice Management
Penn Foster Career School
Bachelor of Science - Animal Science
Delaware Valley College