Katie Garcia
Maricopa,AZ
Summary
Healthcare professional prepared with extensive knowledge in practice management and patient care coordination. Proven history of optimizing office operations and implementing effective administrative procedures. Known for strong team collaboration and adaptability, consistently meeting evolving needs and ensuring reliable performance. Expertise in staff supervision and operational efficiency.
Overview
17
17
years of professional experience
Work History
Assistant Practice Manager
Sun Life Health Center
06.2021 - Current
- Supported clinical staff in providing high-quality care by managing administrative functions efficiently so they could focus on delivering excellent medical services.
- Maintained strict compliance with HIPAA guidelines by overseeing proper handling of sensitive patient information throughout all aspects of practice operations.
- Acted as a liaison between physicians, staff, and patients, resolving any conflicts or concerns in a professional manner to maintain a positive practice environment.
- Coordinate daily staffing coverage
- Reporting of payroll, approved time off, scheduled CMEs
- Complete required staff competencies, and assist in employee disciplinary processes as directed by the Practice Manager (PM).
- Assist PM with monthly staff meetings, and substitute in PM roll as needed.
- Attend department, and corporate meetings as assigned.
- Collaborates with a Practice Manager with interviewing and selection of new employees.
- Engage in recruiting and retention of all staff.
- Assist in the management and monitoring of vaccines, clinic medications, and supply inventory.
- Manages and ensures that all required audits are completed in a timely manner. Generates reports as needed.
- Gather and evaluate daily/weekly/monthly audits and logs for completion. Submit necessary data to Quality Management.
- Monitor and train staff on Federal, State and Local regulations concerning health care, such as HRSA, ADHS, JACHO. Identify any deficiencies and take corrective action.
- Educate or interpret new or revised policies, standards, and procedures. Participate in mock tracers, and survey readiness teams.
- Optimize day-to-day operations to ensure they are running effectively (door-to-door, KPI setting, huddle, PCMH, UDS Measures).
- Circulate through the clinic areas to regularly address the needs of staff and providers. Foster a working environment that promotes growth, a team environment and job satisfaction of personnel.
Medical Assistant
Gila River Health Care
09.2008 - 05.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained patients medical history, medication information, symptoms, and allergies. Took patients vitals.
- Assisted physicians with minor surgeries, including preparing exam rooms.
- Worked in OB/GYN, Walk In, PEDS, Family Practice.
- Transferred to The Caring House and worked there until May 2020.
- Answered phones, scheduled residents for outside appointments.
- Kept logs of visitors.
- COVID lockdown protocol was in place with all staff and visitors, had to maintain a logs.
Education
Medical Assistant Certification - Medical Assistant
International Instistute of The Americas
Gilbert10-2008
Required
Casa Grande Union High School
Casa Grande05-2005
Skills
- Electronic health records
- Employee performance
- Staff management
- Workflow management
- New hire training
- Staff development
- Policy implementation
- Practice management
- Payroll administration
- Supplies ordering
- Budget oversight
- Regulatory compliance
- Employee operations
- Hiring medical personnel
- Teamwork and collaboration
- Attention to detail
- Time management
Timeline
Assistant Practice Manager
Sun Life Health Center
06.2021 - Current
Medical Assistant
Gila River Health Care
09.2008 - 05.2020
Medical Assistant Certification - Medical Assistant
International Instistute of The Americas
Required
Casa Grande Union High School
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