Summary
Overview
Work History
Skills
Timeline
Generic

DANIELLE YURKO

Cape Coral,FL

Summary

Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.

Overview

40
40
years of professional experience

Work History

Senior Manager Cross Function Support

Leaf Home Bath
Lombard, IL
07.2025 - Current
  • Led cross-functional teams to enhance project delivery timelines and improve operational efficiency.
  • Developed strategic initiatives to increase customer satisfaction and drive revenue growth through innovative solutions.
  • Mentored junior managers, fostering professional development and ensuring alignment with organizational objectives.
  • Streamlined workflows by implementing process improvements, resulting in enhanced productivity across departments.
  • Cultivated relationships with key stakeholders to support collaboration and drive successful project outcomes.
  • Implemented performance metrics to measure progress, identify areas for improvement, and celebrate team successes.
  • Provided strong leadership to enhance team productivity and morale.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.

Regional Install Manager

Leaf Home Bath
Lombard, IL
04.2024 - 07.2025
  • Oversaw installation processes, ensuring adherence to quality standards and client specifications.
  • Managed project timelines, coordinating schedules with installation teams for optimal workflow efficiency.
  • Consistently met or exceeded project deadlines by efficiently delegating tasks among team members according to their strengths and expertise areas.
  • Led diverse teams across multiple locations in successful completion of complex installation projects.
  • Provided exceptional customer service by addressing client concerns promptly, resulting in increased client retention rates.
  • Implemented process improvements, reducing installation time while maintaining high-quality outputs.

Regional Install Director

Leaf Home
Hudson, Ohio
07.2023 - 04.2024
  • Led cross-functional teams to enhance operational efficiency and drive strategic initiatives.
  • Developed and implemented process improvements, resulting in streamlined workflows across departments.
  • Mentored senior management on best practices for organizational growth and employee development.
  • Fostered a culture of continuous improvement through training programs and performance feedback mechanisms.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.

Installation Project Manager

Leaf Home DBA Storm Tight Windows
Deerfield Beach, FL
01.2023 - 08.2023
  • Led installation projects from initiation to completion, ensuring adherence to timelines and customer satisfaction.
  • Coordinated with subcontractors and vendors to streamline project workflows and enhance communication efficiency.
  • Developed and implemented training programs for installation teams, improving skillsets and operational effectiveness.
  • Managed project budgets, optimizing resource allocation while minimizing costs across multiple installations.
  • Collaborated with cross-functional teams to ensure seamless integration of new systems into existing infrastructure.
  • Contributed to business development efforts by preparing proposals for new projects, highlighting past successes and demonstrating expertise in installation management.

Permit Manager

Leaf Home DBA Storm Tight Windows
Deerfield Beach, FL
04.2021 - 01.2023
  • Reduced the # of outstanding HOA on hold from 95 to 20 in 6 months
  • Reduced the # of outstanding no permits in stock in warehouse from 70 to 15 in 6 months
  • Ordered service parts for windows & doors and maintained service department for 6 months taking the # of open service from over 1200 to 150 in 6 months
  • Recruited, hired & trained
  • Recorded & Certified Notice of Commencements
  • Managed permit applications ensuring compliance with local regulations and standards.
  • Developed and implemented efficient workflows for processing permits, reducing turnaround times.

Regional Director, Install Services

Window Nation
Fulton, MD
10.2018 - 03.2021
  • Transitioned 600+ projects, 45 employees & 80 contractors in two weeks
  • Recruited, hired & trained including updating all programs and apps on employee’s hardware devices
  • Responsible for daily operations including all administrative duties for 6 locations
  • Opened 2 new locations in 4 months
  • Managed 125 direct/indirect reports and on-site contractors
  • Maintained 7+ offices 8 mil per location volume

Director of Installation Services

SoftLite Windows & Door
Streetsboro, OH
08.2015 - 09.2018
  • Promoted to Director in Northeast & Midwest Regions
  • Served as liaison between customers & dealers
  • Created new processes and systems for increasing customer service satisfaction.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Trained new employees on company customer service policies and service level standards including opening 6 new satellite locations.
  • Offered direction and gave constructive feedback to motivate team members.
  • Oversaw all daily operations of Corporate and Satellite Installation locations.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail, and fax.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Recruited, hired, developed, and retained talent for the company.
  • Partnered with dealers to develop goals and key performance indicators.
  • Coordinated all department functions for team of 50 employees and 70 Independent Contractors.
  • Planned travel arrangements for Independent Contractors and staff.
  • Successfully established effective systems for record retention by creating database for daily correspondence tracking via Improveit360.

Corporate Installation Manager

SoftLite Windows & Door
Streetsboro, OH
10.1986 - 08.2015
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Kept abreast of rapidly evolving technology.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Built and maintained effective relationships with peers and upper management.
  • Communicated information to customers about product quality, value, and style.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Recruited, hired, developed, and retained wholesale talent for the company
  • Developed systems & processes to track Measure, Install & Service CRM system
  • Collaborated with IT Dept to develop iMeasure/iService program to track Measure & Service real time via iPad
  • Created KPI Reports & Dashboards for a Measure & Install Division

Skills

  • Computer proficient
  • Documentation and reporting
  • Cross-functional team leadership
  • Client-focused
  • Excellent communication
  • Operations management
  • HVHZ Impact Permit Expertise
  • EPA RRP Certified
  • Installation Masters Certified
  • Expertise in Vinyl Replacement Window/Door/Bath

Timeline

Senior Manager Cross Function Support

Leaf Home Bath
07.2025 - Current

Regional Install Manager

Leaf Home Bath
04.2024 - 07.2025

Regional Install Director

Leaf Home
07.2023 - 04.2024

Installation Project Manager

Leaf Home DBA Storm Tight Windows
01.2023 - 08.2023

Permit Manager

Leaf Home DBA Storm Tight Windows
04.2021 - 01.2023

Regional Director, Install Services

Window Nation
10.2018 - 03.2021

Director of Installation Services

SoftLite Windows & Door
08.2015 - 09.2018

Corporate Installation Manager

SoftLite Windows & Door
10.1986 - 08.2015
DANIELLE YURKO