Danielle Zubeck
West Mifflin,PA
Summary
Proven track record in office administration and customer relations, exemplified during tenure at Clairton Municipal Authority. Excelled in data entry and fostering client relationships, enhancing file organization and efficiency. Demonstrated leadership by training clerical staff, achieving a significant improvement in service delivery. Skilled in Microsoft Word and office software, committed to delivering top results.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Clairton Municipal Authority
01.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Responsible for the billing and collection of sewage charges, including billing calculations, printing of statements, and posting billing adjustments.
- Reconciled sewage accounts with customer payments on a monthly basis.
- Responsible for preparing of no-lien letters for sale of properties, refinance and bankruptcy.
- Processing applications for dye tests for sale of properties.
- Entering payments for collection of sewage bills.
- Preparing 20 day notices and 72 hour shut off notices to be mailed out.
- Oversee clerical staff.
- Issues special work assignments and reviews work produced to ensure quality standards are met.
- Train new clerical employees in policies, procedures and computer systems.
- Develop performance standards for clerical staff.
- Documents all employees' attendance.
Receptionist
James E. DePasquale, Attorney
09.2018 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintain company files.
- Assist with minimal research.
- Prepare court documents.
Administrative Assistant
K & L Automotive Service
01.2015 - 09.2018
- Answered company phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintaining company files.
- Oversee payroll management.
- Entering invoices into QuickBooks system daily.
- Balancing company checkbooks.
Bartender
Joe's Bar
05.2009 - 09.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Display great customer service along with waiting tables and tending bar while following PLCB Laws.
Personal Care Assistant/Paraprofessional
Allegheny Intermediate Unit
09.2009 - 01.2015
- Built strong relationships with clients to deliver emotional support and companionship.
- Began supporting families with school aged children with special needs to navigate safely throughout the classroom.
- Promoted to a teacher's assistant position in a classroom with children of various ages and abilities.
- Assisted teachers and staff with lesson plans throughout the year along with individual child evaluations and parent involvement.
Store Manager
Wet Seal
09.2003 - 05.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Responsible for scheduling, payroll control, and loss prevention in multiple stores.
Education
High School Diploma -
West Mifflin Area High School
West Mifflin, PA06.2000
No Degree - Education
Community College of Allegheny County
Pittsburgh, PA2000
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- File Organization
- Microsoft Word
- Filing
- Customer Relations
- Clerical Support
Timeline
Administrative Assistant
Clairton Municipal Authority
01.2020 - Current
Receptionist
James E. DePasquale, Attorney
09.2018 - Current
Administrative Assistant
K & L Automotive Service
01.2015 - 09.2018
Personal Care Assistant/Paraprofessional
Allegheny Intermediate Unit
09.2009 - 01.2015
Bartender
Joe's Bar
05.2009 - 09.2018
Store Manager
Wet Seal
09.2003 - 05.2009
High School Diploma -
West Mifflin Area High School
No Degree - Education
Community College of Allegheny County
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