Danielle Lewis
Roseville
Summary
Talented hr leader with several-year career overseeing human resources operations, including employee relations, organizational structuring and policy development. Well-versed in benefits administration and legal compliance. Forward-thinking with superior problem-solving, conflict management and organizational skills.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Human Resources Manager
Internal Revenue Service, IRS
Detroit
01.2023 - Current
- Led onboarding processes to integrate new hires into the organization efficiently.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Created job postings, tracked applicants and maintained applicant database.
- Identified, screened and interviewed potential employees.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Held exit interviews and documented information discussed with employees.
- Ensured compliance with federal, state and local employment laws.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
Workforce Management Analyst
Teleperformance USA
Warren
01.2016 - 01.2023
- Analyzed workforce data to optimize scheduling and resource allocation.
- Monitored call center performance metrics to ensure operational efficiency.
- Developed reports on staffing trends and labor forecasts for management review.
- Utilized workforce management software for tracking employee attendance and productivity.
- Collaborated with team leads to address staffing needs and scheduling conflicts.
- Conducted regular audits of schedules to maintain compliance with labor regulations.
- Monitored adherence to service level objectives and provided real-time guidance as needed.
- Implemented changes to workforce strategies based on changing business needs.
- Conducted audits of team performance against established goals for accuracy and compliance.
- Collaborated with department managers on recruitment efforts for personnel shortages.
- Developed forecasting models to ensure optimal staffing levels in call center operations.
- Assessed the impact of proposed schedule changes on overall labor costs.
- Facilitated meetings with stakeholders to discuss issues related to workforce planning.
Education
MBA - Business Administration And Management
Colorado Technical University
Colorado Springs, CO 06.2015 - 10.2018
Bachelor of Arts - Communication Design
International Academy of Design and Technology
Troy, Mi 02.2012 - 06.2015
Skills
- Onboarding processes
- Compliance management
- Recruitment strategies
- Employee records maintenance
- Data analysis
- Workforce planning
- Conflict resolution
- Labor law understanding
- Performance metrics monitoring
- Effective communication
- Team collaboration
- Problem solving
- Change management
- Strategic thinking
- Regulatory compliance
- Job analysis
- Background checks
- Employee retention
- Human resources operations
- Employee relations
- Online position posting
- Onboarding and orientation
- Labor relations
- Recruitment and hiring
- HRIS management
- Recruitment oversight
- HR policies and procedures
- Microsoft office and docusign
- HR analytics
- Post-hire check-ins
- Recruitment and selection
Timeline
Human Resources Manager
Internal Revenue Service, IRS
01.2023 - Current
Workforce Management Analyst
Teleperformance USA
01.2016 - 01.2023
MBA - Business Administration And Management
Colorado Technical University
06.2015 - 10.2018
Bachelor of Arts - Communication Design
International Academy of Design and Technology
02.2012 - 06.2015