Danielle E Mullen
Greenacres,FL
Summary
Driven to excel, I leveraged problem-solving and leadership skills at Kohl's Department Stores, Inc, enhancing store performance through strategic merchandise displays and staff development. Achieved notable customer satisfaction improvements and operational efficiencies, underscoring a commitment to excellence and a results-driven approach.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Kohl's Department Stores, Inc
10.2012 - 06.2024
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Assistant Manager
Parco LTD
01.2003 - 07.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Bachelor of Arts - English Language And Literature
University of Northern Iowa
Cedar Falls, IA05.2012
Associate of Arts -
Clinton Community College
Clinton, IA05.2009
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Time Management
- Team Building and Leadership
Timeline
Assistant Store Manager
Kohl's Department Stores, Inc
10.2012 - 06.2024
Assistant Manager
Parco LTD
01.2003 - 07.2012
Bachelor of Arts - English Language And Literature
University of Northern Iowa
Associate of Arts -
Clinton Community College
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