Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharenna Bonner

Marietta,GA

Summary

Authentic, proactive, and process-oriented analytical Senior Business Consultant with 10+ years of expertise in developing and executing robust business plans. Skilled in identifying weaknesses, monitoring existing business practices and recommending effective solutions. Driven and logical with strengths in handling key accounts and exceeding expectations. I have experience in directing account management and client relations, highlighting collaborations with cross-functional stakeholders to achieve strategic goals and objectives. I am a proven resourceful problem solver and organized conception-lead leader with an innate ability for identifying issues, action plans driving customer satisfaction and retention, and ultimately, solutions. I have consistently proven my ability to meet, prioritize, and exceed crucial tasks while maintaining the high standards expected of my roles by being an articulate communicator.

Overview

9
9
years of professional experience

Work History

Senior Business Consultant - Chat Team

Company Name, Location
10.2019 - Current
  • Completes the application with the merchant and sending to esign
  • Conducts assessments and counseled clients regarding controls, risks, process issues and productivity inefficiencies.
  • Collaborates with stakeholders to develop key performance indicators that measured success and informed future assessments.
  • Built strong networks within industry, and leveraging social media platforms for thought Team Leadership position.
  • Ensures that shipping the equipment to the merchant is complete.
  • Team Lead- Fostered a culture of continuous improvement by promoting innovation, learning from mistakes, and embracing change as an opportunity for growth.
  • Keeping close with the merchant during the entire process, activate the account and assist throughout life of account.
  • Performed initial assessments during meetings with assigned clients.

Sr Business Consultant/Cross Sales Representative

First Data, Inc.
09.2018 - 10.2019
  • Inbound and outbound calls received from existing merchants to consult about existing solutions to upgrade existing equipment and add new locations.
  • Performed initial assessments during meetings with assigned clients.
  • Added value to the account and ensured the longevity of the accounts with company.
  • Created and built relationship to ensure merchants have direct point of contact when needing to purchase new equipment.
  • Managing multiple business portfolios daily.
  • Analyzed and interpreted data to determine any problems or areas that need improvement.
  • Formulated recommendations and effective solutions to improve overall profitability and success for merchants.
  • Team Lead-Mentored junior consultants by providing guidance on best practices in consulting methodologies, aiding professional growth, and career development.

Inbound Sales Representative

First Data, Inc.
12.2016 - 09.2018
  • Received incoming calls from potential merchants needing client services and business solutions for their business/platform.
  • Developed and maintained working knowledge of products and services to deliver timely, accurate information.
  • Worked with multiple means of communication within fast-paced environment.
  • Completed the application with the merchant and sending to esign online platform.
  • Kept in constant contact with the merchant during the entire process, activated the account and assisted throughout life of account for upgrades and maintenance.
  • Boosted customer satisfaction by addressing and resolving merchant inquiries promptly and professionally.

Cross Sales Representative

First Data, Inc.
11.2015 - 12.2016
  • Incoming and outbound calls from existing merchants to consult on their existing solutions to upgrade existing equipment and adding new locations.
  • Added value to ensure longevity to merchant accounts.
  • Created and built relationships to ensure merchants have a direct point of contact when needing to purchase new equipment.
  • Managed multiple business portfolio daily.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Outbound Sales Rep

Company Name, Location
10.2014 - 11.2015
  • Cold calling potential merchant introducing them to Clover as well as positioning Clover in their business.
  • Worked with the merchant throughout the life of the account while advising new solutions as needed.
  • Worked with leadership to ensure colleagues engage with merchants effectively.
  • Cultivated strong relationships with clients, fostering loyalty and repeat business.
  • Collaborated with team members to achieve monthly sales targets consistently.
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.

Education

Associate of Arts - Business Management

Chattahoochee Technical College (CTC)
Marietta, GA
01.2009

Skills

  • Time Management
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • Strong organizational skills
  • Effective interface with middle and senior management personnel
  • Produce quality work under time constraints
  • Ability/willingness to travel
  • Both in-person and online work experienced
  • Familiarity with design standards and Fiserv
  • Ability to work independently
  • Team Management/Lead experienced
  • Project and Program Management
  • Problem Solving
  • Operations Management
  • Project Planning
  • Client Account Management
  • Sales Management
  • Client Relationship Management
  • Emotional Intelligence
  • Customer Service Management
  • Staff Mentoring
  • Planning and Execution
  • Account Retention

Timeline

Senior Business Consultant - Chat Team

Company Name, Location
10.2019 - Current

Sr Business Consultant/Cross Sales Representative

First Data, Inc.
09.2018 - 10.2019

Inbound Sales Representative

First Data, Inc.
12.2016 - 09.2018

Cross Sales Representative

First Data, Inc.
11.2015 - 12.2016

Outbound Sales Rep

Company Name, Location
10.2014 - 11.2015

Associate of Arts - Business Management

Chattahoochee Technical College (CTC)

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Sharenna Bonner