Danielle K Smith
Philadelphia,PA
Summary
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Chat Reservation Sales Agent
Amtrak National Railroad
Philadelphia, PA
02.2023 - Current
- Managed customer inquiries, providing accurate information regarding travel schedules and ticketing options.
- Facilitated reservation processes using Amtrak's booking systems to enhance customer satisfaction.
- Resolved escalated issues, ensuring timely solutions to enhance overall customer experience.
- Trained new team members on company policies and procedures for effective service delivery.
Night Auditor
Live Casino
Philadelphia, PA
09.2023 - 04.2025
- Managed front desk operations, providing exceptional service to guests during overnight hours.
- Resolved guest inquiries and complaints efficiently, enhancing overall customer satisfaction.
- Processed check-ins and check-outs, maintaining accurate records in property management system.
- Trained new staff on front desk protocols and customer service excellence.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Conducted nightly audits to ensure accuracy of financial transactions and guest accounts.
Member Service Representative
TruMark Financial Credit Union
Conshohocken, PA
01.2021 - 02.2023
- Solves immediate needs for customers while ensuring policies and procedures are followed
- Completes loan applications, interviewing loan applicants verifying all information is accurate
- Supports call center during high volume periods
- Remaining active in trainings while staying current with all technology
Slot Operations Supervisor
Valley Forge Casino Resort
King of Prussia, PA
07.2016 - 02.2023
- Communicates department goals clearly and regularly and expectations of slot service employees
- Listens, evaluates, and responds to all guest complaints and inquiries while providing good judgment
- Verifying and ensuring payouts of large jackpots are handled accurately and timely
- Reviews variance reports and investigates same in order to reconcile shortages and overages on assigned shifts and taking appropriate action in accordance with company policies and procedures
Payment Posting Clerk Assistant
Envision Healthcare
Conshohocken, PA
04.2014 - 05.2016
- Sorted refund checks and distributed the ones that need to be reviewed by specialist
- Sorted department mail to appropriate work stations and to employees
- Reviewed and reconciled payment discrepancies to ensure prompt resolution.
- Processed high volumes of payment transactions with accuracy and efficiency.
Education
Psychology
Penn State Brandywine
Media, PA05-2015
High School Diploma - undefined
Parkway West High School
Philadelphia, PA06-2013
Skills
- Excellent Customer Service
- Money Management Experience
- Identifying Problems and Finding Solutions with Higher Authorities
- Customer support
- Financial transactions
- Relationship building
Certification
Pennsylvania State Game and Control Board - Gaming License
LANGUAGES
English
Timeline
Night Auditor
Live Casino
09.2023 - 04.2025
Chat Reservation Sales Agent
Amtrak National Railroad
02.2023 - Current
Member Service Representative
TruMark Financial Credit Union
01.2021 - 02.2023
Slot Operations Supervisor
Valley Forge Casino Resort
07.2016 - 02.2023
Payment Posting Clerk Assistant
Envision Healthcare
04.2014 - 05.2016
High School Diploma - undefined
Parkway West High School
Psychology
Penn State Brandywine