Overview
Work History
Education
Skills
Timeline
Generic

Sheryl Bernstein

Arden,NC

Overview

46
46
years of professional experience

Work History

Reservation Agent

Silversea Cruises Ltd.
05.2010 - Current
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

Reservation Agent

AMERICAN EXPRESS TRAVEL
05.1978 - 05.2009
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Resolved various issues and discrepancies for customers.
  • Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
  • Provided personalized assistance for guests with specific needs or requests, fostering positive relationships and repeat business.

Education

B.S. - Education

University Bridgeport
Bridgeport, CT

Skills

Excellent customer service

High sales volume

Self motivated

Computer skills

Travel knowledge

Long time experience as travel

Agent Cruise Agent

Timeline

Reservation Agent

Silversea Cruises Ltd.
05.2010 - Current

Reservation Agent

AMERICAN EXPRESS TRAVEL
05.1978 - 05.2009

B.S. - Education

University Bridgeport

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Sheryl Bernstein