Danielle Pickett
Hoffman Estates,IL
Summary
Results-driven business analyst with a proven track record of improving operational efficiency, team productivity, and employee motivation. Exceptionally organized and skilled in critical thinking and prioritization. With five years of related experience, passionate about contributing to business success. Thrives in challenging environments, effectively balancing the interests of internal and external stakeholders. Excels at identifying and resolving obstacles through excellent communication and interpersonal skills. Dedication to identifying areas for potential improvement and implementing sound solutions contributes to organizational success. Comprehensive business operations and project management expertise allow for independent judgment and proactive solution-based leadership. Proven background in leading teams to deliver success through coordination, program organization, and technology expertise. Ability to transform data and knowledge into exciting and effective products for multi-stakeholder audiences.
Overview
20
20
years of professional experience
Work History
Sr. Services Analyst - IT
Constellation
02.2022 - Current
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
Business Analyst, Compliance and Security
Constellation, Exelon Utilities
03.2018 - 01.2022
- Perform general analysis and prepare reports to support business operations
- Track, maintain, analyze, and provide current information on the operations business scorecard or key performance indicators
- Managed projects and served as primary liaison between multiple internal groups to ensure clarity of goals, quality, and adherence to deadlines.
Business Analyst, ComEd Security
Exelon Utilities
01.2016 - 01.2018
- Supported Client Services
- Assisted with various administrative tasks and supported managers and employees by executing daily operations
- Provided technical support to end-users on proprietary software and applications, including basic installation usage and appropriate service level to warranty.
Sr. Executive Support Analyst
Walgreens
01.2012 - 01.2016
- Provided extremely high-level, functionally specialized information technology support for 75 executive leadership, domestic and abroad
- Resolved highly complex technical issues for executive-level employees
- Engaged in technical problem resolution through direct contact with clients.
Store Manager
VERIZON
01.2005 - 01.2011
- Responsible for running a northwest suburban store, managing the employees, and ensuring all store goals were met
- Managed all store operations and supervised 8-10 employees
- Achieved sales quotas for both the store and individual goals.
Education
AS - Information Systems
Harper College
Palatine, ILSkills
- Organizational Skills
- Cross-Functional Collaborations
- Employee & Customer Relations
- Workforce Diversity & Inclusion
- Project Management
- Compliance
- Presentation Skills
- Strong Communication & Planning Skills
- Time Management
- Strong Judgement & Critical Thinking Abilities
- Document Updates (Management Model)
Affiliations
- Member, Alliance for African American Advancement.
- Member, Abilities Beyond Limitations and Expectations.
Timeline
Sr. Services Analyst - IT
Constellation
02.2022 - Current
Business Analyst, Compliance and Security
Constellation, Exelon Utilities
03.2018 - 01.2022
Business Analyst, ComEd Security
Exelon Utilities
01.2016 - 01.2018
Sr. Executive Support Analyst
Walgreens
01.2012 - 01.2016
Store Manager
VERIZON
01.2005 - 01.2011
AS - Information Systems
Harper College