Daniel T Smith II
Silver Spring,MD
Summary
Customer service expert with extensive experience seeking a Retail Banker position. With nearly two years in banking, I possess a solid understanding of banking operations and am eager to further enhance my banking expertise. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Banker I
TD Bank
Washington DC
06.2023 - Current
- Demonstrated exceptional customer service in routine transactions, product education, and loan product discussions
- Utilized National Mortgage License System (NMLS) expertise to facilitate customer interactions
- Became a Notary Republic, enhancing professional capabilities and supporting varied customer needs.
Customer Service Coordinator
TD Bank
Washington, DC
07.2022 - 06.2023
- Played a vital role as a Customer Service Coordinator, handling tele-transactions and addressing inquiries
- Managed both teller and platform activities, including debit card transactions, account openings and closures, online banking assistance, and dispute resolution
- Provided expert guidance to customers, ensuring they had the best-fit products tailored to their needs.
- Developed processes for collecting feedback from customers about their experience with the company's services and products.
- Identified potential opportunities for improvement within the customer service department.
- Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Front of House Supervisor
Aramark
Boston, MA
12.2020 - 04.2022
- Supervised front-of-house operations, including making drinks, ordering products, and providing exceptional customer service
- Created innovative menu drink ideas for the coffee and bar sections
- Engaged in administrative work to ensure smooth cafe operations.
- Coached and developed team members to support employee growth and development.
- Planned special events, promotions, or discounts to increase sales volume.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
Service and Engagement Lead
Target
Watertown, MA
01.2020 - 11.2020
- Oversaw the front of the store, managing breaks and ensuring smooth operations
- Checked in on customer experiences and engaged with customers to enhance their shopping journey.
- Coached team members on best practices for building relationships with customers.
- Provided feedback on customer experience surveys to inform future engagement strategies.
Customer Service Representative
SimpliSafe
Boston MA
10.2019 - 05.2020
- Answered customer questions, assisting them in selecting products and services tailored to their needs
- Provided technical support and assistance to ensure optimal customer experience.
- Set up and activated customer accounts.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted available products and services to customers during service, account management and order calls.
- Educated customers on special pricing opportunities and company offerings.
Barista
Blue Bottle Café
Washington, DC
08.2018 - 04.2019
- Prepared and served beverages, ensuring a high-quality standard
- Provided excellent customer service, creating a positive experience for cafe visitors.
- Prepared and served hot or cold beverages.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Maintained calm demeanor during high-volume periods and special events.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Operated cash registers to process customer payments.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Memorized official and off-menu coffee and tea preparations.
Supervisor
Caffe Nero
Boston, MA
10.2017 - 08.2018
- Provided leadership and support as a supervisor, overseeing daily cafe operations
- Assisted in barista training, ensuring team members were well-equipped to deliver exceptional service
- Played a key role in giving great customer service experiences.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Assessed company operations for compliance with safety standards.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Coordinated employee schedules according to shift changes and availability.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Coached staff members to develop long-term career goals.
- Maintained positive working relationship with fellow staff and management.
Market Recruiter/Team Member
Sweetgreen
Boston, MA
11.2016 - 10.2017
- Played a crucial role as a Market Recruiter, assisting in hiring for Sweetgreen stores
- Made product suggestions to customers, ensuring an enjoyable dining experience
- Provided exceptional customer service, contributing to a positive brand image.
- Explained job duties, compensation and benefits to potential candidates.
- Sourced and screened potential candidates for open positions.
Education
certificate - Tv And Radio Broadcasting
Connecticut School of Broadcasting
Boston, MA02-2029
High School Diploma -
Everett High School
Everett, MA06-2006
Skills
- Customer Service
- Microsoft Office (Word, Excel, PowerPoint)
- Notary
- Cash Handling
- Consumer Banking
- Exceptional Customer Service
- Relationship Building
- Payment Processing
- Currency Exchange
- Cash Drawer Reconciliation
- Exchange Rate Quotes
- Vault Monitoring
- Bank Deposits
- Safe and Vault Operation
Certification
- notary
Timeline
Retail Banker I
TD Bank
06.2023 - Current
Customer Service Coordinator
TD Bank
07.2022 - 06.2023
Front of House Supervisor
Aramark
12.2020 - 04.2022
Service and Engagement Lead
Target
01.2020 - 11.2020
Customer Service Representative
SimpliSafe
10.2019 - 05.2020
Barista
Blue Bottle Café
08.2018 - 04.2019
Supervisor
Caffe Nero
10.2017 - 08.2018
Market Recruiter/Team Member
Sweetgreen
11.2016 - 10.2017
certificate - Tv And Radio Broadcasting
Connecticut School of Broadcasting
High School Diploma -
Everett High School