MARIYAM YOUNUS
Ocoee
Summary
Experienced Retail Banker I with comprehensive understanding of financial products, banking regulations, and customer service. Strengths include developing tailored financial solutions for customers, managing high-volume transactions, and handling complex issues with accuracy. Proven ability to build relationships with clients and work in fast-paced environments while maintaining the highest level of integrity and professionalism.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Retail Banker I
TD Bank
Winter Park
05.2025 - Current
- Resolved customer complaints and provided effective solutions promptly.
- Assisted customers with account inquiries, deposits, withdrawals, transfers, loan applications, and other transactions as needed.
- Adhered to strict security protocols regarding customer information confidentiality.
- Tracked sales goals set by the branch manager and implemented plans accordingly.
- Completed documentation for new accounts in alignment with bank policies and procedures.
- Identified cross-selling opportunities to meet customer needs and referred products to increase sales volume.
- Processed new accounts including checking, savings, certificates of deposit, and IRAs.
Banking Associate
TD Bank
Poinciana
07.2024 - 04.2025
- Managed daily cash transactions and ensured accuracy in balances.
- Educated customers on banking products and services available at TD Bank.
- Collaborated with team members to enhance customer service strategies.
- Handled customer complaints and resolved issues promptly and effectively.
- Maintained compliance with banking regulations and internal policies consistently.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Developed and maintained strong relationships with customers by providing excellent customer service.
- Advised customers on bank products, services and financial planning options.
Teller I
TD Bank
Plantation
08.2023 - 06.2024
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and banking services.
- Managed cash drawer, ensuring proper cash handling procedures.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
Data Entry Operator
Exela Technologies
Plantation
01.2023 - 08.2023
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records, and chronologies of entry activities.
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
- Performed regular audits of database records for quality assurance purposes, ensuring the highest level of accuracy possible.
- Increased data accuracy by diligently inputting and verifying information from various sources.
Administrative Assistant
Far Eastern Impex Pvt Ltd
Karachi
03.2019 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Education
Associate Degree - Accounting & Finance
Acca Global
London 05.2025 - 02.2026
High School - Science
Government Boys & Girls School Konkor
Karachi, PakistanSkills
- Customer service
- Sales strategy
- Consumer banking
- Cash handling proficiency
- Vault teller operations
- Relationship building
- Customer Service-oriented
- Manage customer accounts
- Compliance, banking laws, and regulations
- Financial product sales
Timeline
Retail Banker I
TD Bank
05.2025 - Current
Associate Degree - Accounting & Finance
Acca Global
05.2025 - 02.2026
Banking Associate
TD Bank
07.2024 - 04.2025
Teller I
TD Bank
08.2023 - 06.2024
Data Entry Operator
Exela Technologies
01.2023 - 08.2023
Administrative Assistant
Far Eastern Impex Pvt Ltd
03.2019 - 09.2021
High School - Science
Government Boys & Girls School Konkor