Victoria Swauger
Des Moines,IA
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Professional with experience in handling cash and financial transactions. Strong skills in accuracy, attention to detail, and maintaining security standards. Known for collaboration, reliability, and adaptability in dynamic environments. Proficient in customer service, problem-solving, and efficient cash management.
Overview
9
9
years of professional experience
Work History
Retail Banker I
VisionBank
05.2022 - 11.2024
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Assisted customers with banking needs and inquiries.
- Processed applications for new accounts.
- Increased customer satisfaction by providing personalized banking solutions and exceptional customer service.
- Improved teller accuracy by conducting regular audits and emphasizing the importance of attention to detail.
Customer Service Associate
Kohl's
09.2019 - 05.2022
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier & Customer Service
Target
10.2018 - 09.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Pharmacy Clerk
Hy-Vee Pharmacy
07.2018 - 10.2018
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Greeted customers at counter and provided excellent customer service.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
Cashier
Hy-Vee
06.2015 - 07.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
High School Diploma -
Urbandale High School
Urbandale, IA05-2017
Skills
- Cash handling proficiency
- Cash handling
- Fraud prevention
- Customer education
- Customer service
- Positive attitude
- Adaptability and flexibility
Timeline
Retail Banker I
VisionBank
05.2022 - 11.2024
Customer Service Associate
Kohl's
09.2019 - 05.2022
Cashier & Customer Service
Target
10.2018 - 09.2019
Pharmacy Clerk
Hy-Vee Pharmacy
07.2018 - 10.2018
Cashier
Hy-Vee
06.2015 - 07.2018
High School Diploma -
Urbandale High School
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