Yoana Carino Bravo
East Rutherford,NJ
Summary
Highly organized and customer-focused professional with diverse experience across retail, banking, and fitness industries. Proven ability to manage front desk operations, lead teams, and drive sales. Adept at fostering strong client relationships, resolving issues efficiently, and delivering exceptional customer service in fast-paced environments. Skilled in team leadership, sales strategies, and operational efficiefficiency
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Banker I
TD Bank
03.2024 - Current
- Reached out, generated appointments and built new relationships to grow business.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Probed to understand customer banking and credit card needs to integrate marketing promotions and programs into conversations and offer strategic advice.
Front Desk Associate
Equinox
09.2023 - 09.2024
- Provide the highest level of customer service to members, prospective members, and guests
- Scan membership ID's upon members entrance
- Answer phones professionally.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Banking Associate
TD Bank
01.2023 - 03.2024
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions
- Evaluated client financial positions and identified most appropriate banking products
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
The Shop Sales Associate
Equinox
05.2023 - 09.2023
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Bank Teller/ Teller II
TD Bank
03.2021 - 01.2023
- Makes quality referrals to appropriate partners
- Processes Teller transactions for Customers including servicing Customer account, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verifying currency, balancing cash drawer, and night deposits
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions.
Shift Leader
Walgreens
07.2021 - 02.2022
- Worked cooperatively with teams to accomplish business goals and objectives
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly, and well-organized
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Trained new employees and delegated daily tasks and responsibilities.
Customer Sales Associate
Walgreens
05.2020 - 07.2021
- Educated customers on promotions to enhance sales
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
High School Diploma -
Rutherford High School
Rutherford, NJ06-2019
Skills
- Bank product sales
- Branch operations
- Cash Handling
- Product Knowledge
- Fluent in Spanish
- Sales proficiency
Certification
- CNP - Certified Notary Public
Languages
Spanish
Full Professional
Software
Salesforce
Odyssey
POS
Timeline
Retail Banker I
TD Bank
03.2024 - Current
Front Desk Associate
Equinox
09.2023 - 09.2024
The Shop Sales Associate
Equinox
05.2023 - 09.2023
Banking Associate
TD Bank
01.2023 - 03.2024
Shift Leader
Walgreens
07.2021 - 02.2022
Bank Teller/ Teller II
TD Bank
03.2021 - 01.2023
Customer Sales Associate
Walgreens
05.2020 - 07.2021
High School Diploma -
Rutherford High School
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