Daniel Hurd
Sales
Nashville,TN
Summary
Dynamic professional with a proven track record in operations management and client relationship management at Sports Card Emporium. Expert in creating efficient solutions and enhancing customer satisfaction through exceptional communication and attention to detail. Skilled in financial reporting and adept at learning new skills quickly to drive business success.
Overview
6
6
years of professional experience
Work History
Owner/Operator
Sports Card Emporium
04.2024 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality shipping services and timely communication.
- seamlessly dealt with daily sales and responded to emails and inquiries daily
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Photographer and Part Owner
Hurd Photography
05.2020 - 04.2024
- Specializing in real estate photography for for houses about to be put on the market in Atlanta.
- In Nashville, and the state of tennessee, we shot concert photography as well as artists portraits
- Built a growing business during the pandemic
Low Voltage Technician
Solutions, Inc
02.2022 - 06.2023
- Achieved consistent accurate results with attention to detail when working with complex schematics or blueprints.
- Reduced system downtime with proactive troubleshooting of wiring and connectivity issues.
- Customized security setups to meet specific client needs, enhancing protection and peace of mind.
- Minimized disruptions to client schedules by coordinating work activities efficiently onsite.
Low Voltage Technician
Sublime Digital Integration
06.2021 - 03.2022
- Assisted in training new hires on company policies, procedures, safety protocols for efficient integration into the workforce.
- Exceeded client expectations with thorough testing procedures that ensured optimal performance of installed systems.
- Increased customer satisfaction with professional communication skills when explaining technical information clearly.
- Achieved quicker response times to service calls, effectively prioritizing urgent issues.
Education
Bachelor of Arts - Communications
Evergreen State College
Olympia, WA05-2005
Skills
Operations management
Client relationship management
Financial reporting
Relationship management
Sales
Communication
Hard labor
Ability to learn new skills on the fly
Creating solutions to problems quickly and efficiently
Timeline
Owner/Operator
Sports Card Emporium
04.2024 - Current
Low Voltage Technician
Solutions, Inc
02.2022 - 06.2023
Low Voltage Technician
Sublime Digital Integration
06.2021 - 03.2022
Photographer and Part Owner
Hurd Photography
05.2020 - 04.2024
Bachelor of Arts - Communications
Evergreen State College