Danielys Perez
Naples,FL
Summary
Adept at navigating high-stress environments, I enhanced customer loyalty through empathetic resolution of complaints at Mandy Appliances. My proficiency in active listening and problem-solving, coupled with strong multitasking abilities, significantly improved guest experiences, showcasing my commitment to excellence in customer and client relations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Mandy Appliances
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Fernandez The Bull Cuban Cafe
03.2019 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Angel De La Guarda
Venezuela07-2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Relations
- Client Relations
Timeline
Customer Service Representative
Mandy Appliances
06.2022 - Current
Server
Fernandez The Bull Cuban Cafe
03.2019 - 05.2021
High School Diploma -
Angel De La Guarda
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