Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniera Young

Summary

Adept at driving customer satisfaction and team efficiency, honed my skills in policy enforcement and customer service excellence. Spearheading projects, I enhanced brand visibility and sales through strategic marketing and exceptional support. My approach blends strong project management (hard skill) with effective staff training (soft skill), achieving notable operational improvements.

Skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Customer service professional committed to excellence and results. Extensive background in managing high-performing teams and driving customer satisfaction. Known for collaborative leadership and adaptability in dynamic environments. Proficient in conflict resolution and process improvement.

Overview

4
4
years of professional experience

Work History

Customer Service Team Lead

Jet Services Inc
04.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Escalated issues to proper supervisors w hen standard processes were not effective.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.

Business Assistant

Candled Cocktails
07.2021 - Current
  • Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
  • Managed complex projects successfully from inception to completion while consistently meeting deadlines under pressure situations.
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Assisted in the development and execution of marketing strategies to increase brand visibility and drive sales growth.

Education

No Degree - Business

Mount St Mary’s University
Emmitsburg, MD

High School Diploma -

Paul Laurence Dunbar High School
Baltimore, MD
06-2021

Skills

  • Policy enforcement
  • Customer satisfaction
  • Staff education and training
  • Customer service excellence
  • Leadership skills
  • Problem solving
  • Adaptability
  • Computer literacy and time management
  • Communication and teamwork

Timeline

Customer Service Team Lead

Jet Services Inc
04.2022 - Current

Business Assistant

Candled Cocktails
07.2021 - Current

No Degree - Business

Mount St Mary’s University

High School Diploma -

Paul Laurence Dunbar High School
Daniera Young