Daniesha Fleming
Dallas,TX
Summary
Detail-oriented professional with a strong work ethic and a track record of enhancing team performance. Experienced in managing workflows to ensure compliance and executing data-driven processes that support operational efficiency. Excellent interpersonal skills foster effective collaboration and superior customer service.
Overview
11
11
years of professional experience
Work History
Underwriting Service Assistant
State Farm Insurance Inc
Plano, TX
12.2023 - 01.2025
- Supported underwriters by gathering and analyzing data to assess applicant eligibility for loans or insurance policies.
- Reviewed and processed applications and documentation, ensuring accuracy and compliance with underwriting standards.
- Evaluated new applications for completeness and accuracy while ensuring compliance with company policies.
- Executed data entry to accurately track payments, account updates, and customer interactions.
Bar Manager/Lead Bartender
The Icon Restaurant Dallas
Richardson, TX
04.2024 - 11.2024
- Led bar staff, trained new hires, and enforced disciplinary procedures to maintain team standards.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Coordinated inventory of alcoholic beverages, glassware, garnishes, ice, napkins, straws, and other essential items to ensure seamless drink service.
- Oversaw inventory management and adjusted menu prices to enhance profitability.
Carrier Payments Specialist
Worldwide Express
Dallas, TX
07.2018 - 12.2023
- Managed freight administration team, overseeing schedule management, training, workflow, interviewing, and onboarding.
- Oversaw carrier payments process, including load document receipt, invoice entry, carrier payment, vendor master maintenance, and refunds.
- FTL Carrier collections management including agings, payment status requests and quick pay process.
- Oversees all FTL refunds including research, carrier communications, check receipt and processing and logging.
- Managed accounts receivable processes for FTL refunds.
- Management of offshore third-party data processing vendors.
- Management of quality control processes.
- Implements project to advance the department and improve processes.
- Serves as high level escalation point for all departmental issues.
Office & Travel Manager
Worldwide Express Corporate
Dallas, TX
05.2016 - 06.2018
- Coordinated corporate travel arrangements by booking flights, hotels, and rental cars to support staff travel needs.
- Developed standard operating procedures for the travel program to ensure consistency and compliance.
- Coordinates and maintains records for staff office space, phones, company credit cards and expenses.
- Managed office budget to handle inventory, postage and vendor services.
- Oversaw payment processing and invoicing for the Amazon Business account to maintain accurate financial records.
- Executed clerical duties including photocopying, faxing, mail distribution, and filing to ensure efficient office operations.
- Managed correspondence flow by organizing incoming mail, answering and forwarding calls, and composing business letters and records.
Frontline Supervisor
United Parcel Service, UPS
Mesquite, TX
05.2014 - 01.2016
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Trained and mentored new employees with focus on store best practices to improve onboarding processes.
- Conducted employee performance evaluations and recognized top performers to foster retention of quality staff.
- Delegated tasks to employees according to shift needs and individual strengths to optimize team performance.
- Leveraged Compass software to streamline operational tasks and enhance workflow.
Education
Bachelor of Arts - Business Administration and Management
Sam Houston State University
Huntsville, TX08-2026
Associate Of Arts - Fashion Design, Merchandise Marketing
Wade College
Dallas, Texas07-2018
High School Diploma -
H Grady Spruce HS
Dallas, TX05-2013
Skills
- Inventory Management
- QuickBooks
- Excel
- Microsoft Word
- PowerPoint
- Administrative assistance
- Detail Oriented
- Time optimization
- Multitasking
- Organization
- Management Skills
- Customer Service
- Interpersonal communication
- Finance
Timeline
Bar Manager/Lead Bartender
The Icon Restaurant Dallas
04.2024 - 11.2024
Underwriting Service Assistant
State Farm Insurance Inc
12.2023 - 01.2025
Carrier Payments Specialist
Worldwide Express
07.2018 - 12.2023
Office & Travel Manager
Worldwide Express Corporate
05.2016 - 06.2018
Frontline Supervisor
United Parcel Service, UPS
05.2014 - 01.2016
Bachelor of Arts - Business Administration and Management
Sam Houston State University
Associate Of Arts - Fashion Design, Merchandise Marketing
Wade College
High School Diploma -
H Grady Spruce HS