DANIESHA L. FLEMING

• Managed daily business operations including appointment scheduling, client communications, and customer service.
• Processed payments, refunds, invoices, and maintained bookkeeping records.
• Oversaw inventory management, vendor communication, and salon operations.
• Handled administrative duties including expense tracking and payment reconciliation.
• Built strong client relationships and maintained a loyal customer base.

• Reviewed and processed applications and documentation for accuracy and compliance.
• Performed data entry and tracked payments, account updates, and customer interactions.
• Supported underwriters with data gathering and administrative support.

• Managed freight administration operations including scheduling, training, onboarding, and workflow coordination.
• Oversaw carrier payment processes including invoice entry, refunds, vendor maintenance, and payment processing.
• Managed offshore data processing vendors and handled FTL refunds, collections, and accounts receivable.
• Implemented process improvements, maintained quality control standards, and served as escalation point for departmental issues.

• Coordinates and maintains records for staff office space, phones, company credit cards and expenses

• Manage corporate travel system by booking flights, hotels, and rental car services

• Manage Amazon Business account payment and invoicing.

• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

• Managed office budget to handle inventory, postage and vendor services.

• Developed comprehensive travel itineraries, optimizing routes and accommodations for corporate clients.
• Coordinated logistics for international travel, ensuring compliance with company policies and regulations.

• Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.

• Used proprietary software such as Compass

• Trained and mentored new employees with focus on store best practices to improve onboarding processes.

• Led employee performance evaluations and rewarded top performers to retain quality personnel.

• Delegated work to employees based on shift requirements, individual strengths and unique training.

• Coordinated workflow among team members to optimize package processing times and resource allocation.
• Supervised daily operations to ensure compliance with safety protocols and efficiency standards.