Danija Johnson
Cypress,TX
Summary
Dynamic Certified Trainer and Team Lead at Chick-fil-A, recognized for enhancing training consistency through a customized Trainer Book. Expert in customer service and team leadership, I excel in fast-paced environments, ensuring accurate order delivery and fostering a positive atmosphere. Proven problem solver with exceptional communication skills, dedicated to elevating guest experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Certified Trainer / Team Lead
Chick-fil-A
Pearland, TX
04.2024 - Current
- Provided high-quality customer service to hundreds of guests daily through clear communication and friendly interactions.
- Bagged and organized food orders quickly and correctly while coordinating with “runners” to ensure smooth and accurate delivery—similar to grocery bagging and curbside support.
- Created a customized Trainer Book to help improve training consistency and support new trainers.
- Oversaw and assisted trainers, guided new hires, and helped enforce proper procedures and standards.
- Helped guests by carrying items, resolving concerns, and maintaining accuracy and efficiency.
- Kept work areas clean, organized, and running smoothly during high-volume periods.
- Customer Service & Guest Interaction
- Accurate Bagging (Food Orders at CFA)
- Running Orders & Assisting Guests
- Team Leadership & Training
- Trainer Book Creation & Training Improvement
- Positive Attitude & Professionalism
- Fast-Paced Multitasking
- Clear Communication
- Problem Solving & Patience
- Time Management & Organization
Education
Pre-Nursing - Biology
Texas Southern University
Houston, TX05.2028
Associate of Science - Nursing
San Jacinto College
Pasadena, TX05.2028
Skills
- Customer Service
- Guest Interaction
- Accurate Bagging
- Running Orders
- Assisting Guests
- Team Leadership
- Training
- Trainer Book Creation
- Training Improvement
- Positive Attitude
- Professionalism
- Fast-Paced Multitasking
- Clear Communication
- Problem Solving
- Patience
- Time Management
- Organization
Certification
Certified Trainer, Chick-fil-A
Timeline
Certified Trainer / Team Lead
Chick-fil-A
04.2024 - Current
Pre-Nursing - Biology
Texas Southern University
Associate of Science - Nursing
San Jacinto College