Da Nija Williams
Williamstown,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Online Shopper
ShopRite
03.2022 - 06.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Developed professional relationships with customers to establish repeat business and increase trust.
Customer Service Associate
Lowe's
07.2018 - 11.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Education
Bachelor of Arts - Radio/Television/Film
Rowan College At Gloucester County
Sewell, NJ05.2025
Skills
- Website navigation
- Scheduling
- Product research
- Customer service
- Complaint Resolution
- Account Updating
Interests
I am taking college courses to develop my knowledge of ASL to communicate with Deaf or hard-of-hearing people.
Timeline
Online Shopper
ShopRite
03.2022 - 06.2022
Customer Service Associate
Lowe's
07.2018 - 11.2019
Bachelor of Arts - Radio/Television/Film
Rowan College At Gloucester County
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