Danika Hansen

· Provide efficient, friendly service to travelers in a fast-paced airport dining environment.

· Handle POS Transactions quickly and accurately under time sensitive conditions.

· Prepare and serve cocktails, beer, wine and non-alcoholic beverages in compliance with alcohol service laws.

· Collaborating with coworkers and management to ensure smooth shift transitions.

· Adhere to airport security, cleanliness and brand compliance standards.

· Oversaw daily front of house operations including staff scheduling, training and confilt resolution.

· Ensured consistent adherence to safety sanitation, and quality standards.

· Managed inventory, tracked sales, and controlled labor costs to meet operational goals.

· Provided hands on leadership during peak hours to maintain service quality and guest satisfaction.

· Provide direct operational oversight for a team of 25 youth care employees.

· Manage procurement activities and maintain quality control standards for two facilities.

· Handle operations management including budgeting, negotiations, staffing, scheduling, payroll, and HR matters.

· Train new staff members and mentor new managers.

· Oversee new and ongoing client management, including intake protocol review, medication maintenance, and serve as the crisis de-escalation point of contact.

· Coordinate care by communicating directly with clients’ guardians, social workers, doctors, and insurance providers.