Libby Contreras
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Latitude Seafood Co.
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Consumables Team Member
Target
06.2022 - 06.2024
- Duties include pushing out new products, ensuring products on the sales floor are in good quality, following food safety procedures, assisting customers, and auditing products
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Played an integral role in achieving sales targets through a combination of upselling techniques and personalized customer recommendations.
Pricing & Signage Lead
Dick's Sporting Goods
06.2020 - 06.2022
- Duties included ensuring all merchandise is accurately priced and signed, pushing out new signs, handling weekly transfers, assisting customers, handling large amounts of cash, and stocking merchandise on the floor
- Streamlined communication between departments by serving as a liaison for matters related to pricing, signage, and promotions.
Service Team/Shift Leader
Panda Express
09.2017 - 04.2020
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Associate of Science -
Richard Bland College
Petersburg, VA12-2025
High School Diploma -
Manchester High School
Midlothian, VA06-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Order accuracy
- Computer proficiency
- Microsoft Office Suite
Timeline
Server/Bartender
Latitude Seafood Co.
07.2024 - Current
Consumables Team Member
Target
06.2022 - 06.2024
Pricing & Signage Lead
Dick's Sporting Goods
06.2020 - 06.2022
Service Team/Shift Leader
Panda Express
09.2017 - 04.2020
Associate of Science -
Richard Bland College
High School Diploma -
Manchester High School
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