DANIKA JOUNI
Kew Gardens
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Sales Manager
Dolce & Gabbana
01.2024 - Current
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
Client Advisor
Dolce & Gabbana Flagship Boutique
10.2017 - 01.2024
- Exceeded quotas frequently with continuous product pushes and attention to customer needs
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections
- Top producer for Flagship Boutique, exceeding sales target upwards of 10% annually
- Have accomplished annual goal for continuously for 5 years
- Maintained 50% of generated sales through client outreach
- As senior Client advisor, working with VIP clients and assisting management team in generating events
- Performed manual labor tasks to detailed instructions from supervisors
- Traveling to other locations in USA to train/assist teams to boost their performance
Cashier Assistant Manager
Massimo Dutti
11.2016 - 10.2017
- Used motivational strategies and proactive mentoring to inspire employees to continuously improve performance
- Contributed to store success as backup manager, handling team assignments, timekeeping, and important paperwork
- Counted tills before and after shifts and correctly handled transactions to maintain accurate drawers
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs
- Helped team members tackle daily workloads with confidence through empowered training and motivational strategies
Cashier
Massimo Dutti
02.2014 - 11.2015
- Gave customers full attention and attended to their needs
- Kept clean, organized, and well-stocked checkout areas
- Approached and solved problems with initiative and sound judgment
- Balanced cash drawer at beginning and end of each shift
- Addressed customer questions and complaints with professionalism
- Engaged customers in pleasant conversation while completing cash register transactions
Education
Bachelor of Science (B.S.) - Forensic Science
John Jay College
New York, NY07.2018
Skills
- Client relationship management
- Good communication
- Solution selling
- Sales team training
- KPI tracking
- Staff management
- Operations
- Bilingual in Spanish
- Training and development
Timeline
Sales Manager
Dolce & Gabbana
01.2024 - Current
Client Advisor
Dolce & Gabbana Flagship Boutique
10.2017 - 01.2024
Cashier Assistant Manager
Massimo Dutti
11.2016 - 10.2017
Cashier
Massimo Dutti
02.2014 - 11.2015
Bachelor of Science (B.S.) - Forensic Science
John Jay College
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