Danikka Kayanie
Flagstaff,AZ
Summary
Dynamic professional with a proven track record at Big 5 Sporting Goods, Slim Chickens excelling in sales techniques and team leadership. Recognized for customer experiences and driving growth through effective problem-solving and clear communication. Committed to a positive work environment while ensuring safety standards are met. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
6
6
years of professional experience
Work History
Relief Manager
Big 5 Sporting Goods
06.2024 - 05.2025
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Identified conflicts among employees and used interpersonal communication to find effective solutions.
- Improved marketing to attract new customers and promote business.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Used ladders and dollies to load and unloaded goods from trucks and boxes.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
- Employed upselling techniques to promote sales revenue growth and present customers with complete package supporting main purchases.
- Maintained knowledge of, employed and enforced best practices for safe handling of firearms and accessories.
- Monitored sales floor to identity customer service opportunities or need for loss prevention control measures.
Sales Associate
Forever 21
03.2023 - 08.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Shift Leader
Slim Chickens
10.2022 - 04.2023
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Brewed coffee and tea and changed out drink station syrups.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Completed milkshakes and ice cream desserts for customers.
- Reread customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Promptly resolved customer complaints, escalating major issues to supervisor.
Sales Associate
Marshalls
05.2019 - 08.2022
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Determined clothing markdowns with merchant and planner and noted price changes on tags.
- Worked effectively in fast-paced environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Sales Associate
World Market
08.2021 - 01.2022
- Unloaded arriving product stock and moved to store display areas.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
Education
Coconino High School
Flagstaff, AZ06.2020
Skills
- Compliance
- Facility supervision
- Lesson planning
- Sales techniques
- Hospitality and accommodation
- Shift management
- Team leadership
- Inventory management
- Clear communication
- Sales management
- Relationship building
- Performance management
- Payment processing
- Food assembly
- Food handling safety
- Customer service
- Friendly and outgoing
- Problem-solving
Additional Information
Works for a small Family Business occasionally. Learned customer service and how to make accessories for women/Men. (Bags, jewelry, etc)
Timeline
Relief Manager
Big 5 Sporting Goods
06.2024 - 05.2025
Sales Associate
Forever 21
03.2023 - 08.2023
Shift Leader
Slim Chickens
10.2022 - 04.2023
Sales Associate
World Market
08.2021 - 01.2022
Sales Associate
Marshalls
05.2019 - 08.2022
Coconino High School
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