DANILO ALDUENDA
Technical Support Engineer
Lebanon,TN
Summary
Highly achievable Support Engineer with 4 years of experience. Exceptionally broad understanding of scientific, mechanical, and computer science backgrounds. Rapid and adaptable problem-solver with a duteous and rigorous approach to organization and accuracy. A solutions-oriented professional who is an effective cross functional communicator.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Technical Support Engineer II
Alvaria Inc
Franklin, TN
01.2021 - 10.2023
- Managed over 20 customer upgrades per week. Increased customer sales by 20 percent.
- Performed Linux software upgrades and increased customer satisfaction through end of quarter sales
- Received exceptional praise from various Customer regarding expertise in handling, maintaining, and reacting to adverse situations.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
Warehouse Associate
Amazon Inc
Lebanon, TN
05.2017 - 12.2020
- Documented appropriate system information to process customer orders efficiently
- Upgraded over 100 Linux systems with appropriate software that maintained systems up to code
- COMMUNICATION
- Skillfully collaborated with cross-functional teams, including software engineers and product managers, to identify and resolve technical issues for customers
- LEADERSHIP
- Responsible for coordinating and presenting over ten Autism
- Awareness assemblies to school districts and parents
- Mentored new support team members with vital tools for workforce success
- Completed cycle counts and monthly inventory
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Education
Bachelor of Science - Computer Science
Middle Tennessee State University
Murfreesboro, TN 09.2018 - 12.2019
Skills
Networking
Computer Engineering
Java
Documentation
Bilingual (Spanish)
Technical support expertise
Engineering support
Additional Information
- Noteworthy Awards - Received Eagle Scout Rank and Order of the Arrow award. Completed the Comptia A+ and the Google IT Support Certificate Programs.
Timeline
Technical Support Engineer II
Alvaria Inc
01.2021 - 10.2023
Bachelor of Science - Computer Science
Middle Tennessee State University
09.2018 - 12.2019
Warehouse Associate
Amazon Inc
05.2017 - 12.2020