DANILO ALDUENDA
Technical Support Engineer
Lebanon,TN
Summary
Highly achievable Support Engineer with 4 years of experience. Exceptionally broad understanding of scientific, mechanical, and computer science backgrounds. Rapid and adaptable problem-solver with a duteous and rigorous approach to organization and accuracy. A solutions-oriented professional who is an effective cross functional communicator.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Technical Support Engineer II
Alvaria Inc
Franklin, TN
01.2021 - 10.2023
- Managed over 20 customer upgrades per week. Increased customer sales by 20 percent.
- Performed Linux software upgrades and increased customer satisfaction through end of quarter sales
- Received exceptional praise from various Customer regarding expertise in handling, maintaining, and reacting to adverse situations.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
Warehouse Associate
Amazon Inc
Lebanon, TN
05.2017 - 12.2020
- Documented appropriate system information to process customer orders efficiently
- Upgraded over 100 Linux systems with appropriate software that maintained systems up to code
- COMMUNICATION
- Skillfully collaborated with cross-functional teams, including software engineers and product managers, to identify and resolve technical issues for customers
- LEADERSHIP
- Responsible for coordinating and presenting over ten Autism
- Awareness assemblies to school districts and parents
- Mentored new support team members with vital tools for workforce success
- Completed cycle counts and monthly inventory
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Education
Bachelor of Science - Computer Science
Middle Tennessee State University
Murfreesboro, TN 09.2018 - 12.2019
Skills
Networking
Additional Information
- Noteworthy Awards - Received Eagle Scout Rank and Order of the Arrow award. Completed the Comptia A+ and the Google IT Support Certificate Programs.
Timeline
Technical Support Engineer II
Alvaria Inc
01.2021 - 10.2023
Bachelor of Science - Computer Science
Middle Tennessee State University
09.2018 - 12.2019
Warehouse Associate
Amazon Inc
05.2017 - 12.2020
Similar Profiles
Rachel HencmannRachel Hencmann
Virtual Event Program Manager at AlvariaVirtual Event Program Manager at Alvaria
JANARDHAN DEVADIGAJANARDHAN DEVADIGA
Senior Developer at Alvaria(Aspect Software)Senior Developer at Alvaria(Aspect Software)
Nageswara MODEMNageswara MODEM
Team Leader - Global Payroll at Aspect Tecnology Ceneter (INDIA) PVT LTD/ AlvariaTeam Leader - Global Payroll at Aspect Tecnology Ceneter (INDIA) PVT LTD/ Alvaria