Danilo Feitosa
sales manager
Dallas,TX
Summary
Hardworking and driven, equipped with excellent communication skills and a analytical mind set, working in sales for over 12 years, managing operations and training representatives, streamlining procedures while optimizing their performance. Experienced in technical support, providing services for cooperations in North and South America. Multilingual, speaking and writing three different languages fluently, Portuguese, Spanish and English.
Organized and dependable, successful at managing multiple priorities with a positive attitude.
Seeking to maintain full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Manager
Fine Designs Inc
07.2010 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Exceeded sales quotas and increased profitability by 15% through effective sales strategy and business planning.
Information Technology Support Specialist
McAfee
05.2013 - 05.2014
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Updated software to safeguard against security flaws.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Answered questions and provided information to customers about new software or hardware.
- Offered new customers training to reduce frustration and improve customer satisfaction.
Education
GED -
Continental Academy
Miami, FL07.2008
Skills
- Marketing Strategies
- Exceptional Multitasking Skills
- Negotiations Expert and Strong Deal Closer
- Team Oversight
- Excellent Communication Skills
- Sales Expertise
- Verbal and Written Communication
- Analytical Problem Solver
- Client Base Retention
- Product and Service Management
Certification
- Pursuing A+ Certification
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Information Technology Support Specialist
McAfee
05.2013 - 05.2014
Sales Manager
Fine Designs Inc
07.2010 - Current
GED -
Continental Academy
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