DANILO HOYOS
Miami,FL
Summary
Experienced professional with over 5 years in customer service and human resources, including a focus on elections support. Adept at handling complex information and delivering solutions under pressure. Proven track record in improving processes and fostering positive workplace relationships. Eager to apply a strong background in data management and employee relations to a dynamic new role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Elections Support Specialist
Miami Dade Elections Department - Tryfacta
Miami , FL
09.2024 - Current
- Processed registrations and managed updates, ensuring accurate voter data in compliance with regulations.
- Managed voter registration updates and inquiries, ensuring accuracy and compliance with election regulations.
HR Associate
Aircraft Technicians Inc.
11.2021 - Current
- Led recruitment and personnel management for up to 80 staff, overseeing payroll and resolving employment-related issues.
- Handling background checks (Employment & Drug/alcohol)
Customer Service Representative
Teleperformance
10.2020 - 09.2021
- Provided exceptional customer service for Amazon and Netflix customers, utilizing company software to address inquiries and requests.
- Handled customer service remotely for customers in AF, AS, NA, OC
- Actively listened to customers, solving and attending any request using Netflix software
- Answered constant flow of inbound calls
Collections Agent
Oportun
09.2018 - 09.2020
- Company Overview: Sutherland Global Services
- Resolved overdue bills using collections strategies to collect payments from customers
- In charge of a monthly pool of overdue customers (60 accounts) dialing manual and automatic calls
- Exceeded performance targets as Collections Agent by implementing effective strategies to resolve overdue accounts.
Education
International Finance Graduate - International Business
Corporacion Universitaria Y Empresarial
Barranquilla, Colombia07.2024
High School Diploma -
Liceo De Cervantes
Barranquilla, Colombia12.2017
Skills
- - Adaptability
- Recruitment
- Data Entry
- Problem Solving
- Payroll Processing
Certification
- Certification-Employee-Drug-andAlcohol-Awareness-ContractorsClass
- Certification-Human-Factors-TrainingContractorsClass
- Coding Foundations-Sololearn
- Coding for DATA-Sololearn
- Introduction to SQL-Sololearn
- SQL Intermediate-Sololearn
References
References upon request
Timeline
Elections Support Specialist
Miami Dade Elections Department - Tryfacta
09.2024 - Current
HR Associate
Aircraft Technicians Inc.
11.2021 - Current
Customer Service Representative
Teleperformance
10.2020 - 09.2021
Collections Agent
Oportun
09.2018 - 09.2020
- Certification-Employee-Drug-andAlcohol-Awareness-ContractorsClass
- Certification-Human-Factors-TrainingContractorsClass
- Coding Foundations-Sololearn
- Coding for DATA-Sololearn
- Introduction to SQL-Sololearn
- SQL Intermediate-Sololearn
International Finance Graduate - International Business
Corporacion Universitaria Y Empresarial
High School Diploma -
Liceo De Cervantes
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