Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Danilo Mendoza

Commerce City,CO

Summary

Dynamic and results-driven professional with experience at QuikTrip, excelling in customer service and employee relations. Proven ability to enhance team productivity through motivational leadership and effective policy enforcement. Skilled in inventory management and fostering a positive work environment, consistently achieving operational goals while maintaining high standards of service. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Overnight Manager

QuikTrip
04.2022 - 12.2024
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
    Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
    Collaborated with management on developing strategic plans for achieving business goals.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Communicated with other shift managers to facilitate continuum of
    customer service.
  • Assigned tasks to employees and monitored progress of projects.
  • Audited cash registers at the end of each shift for accuracy.
  • Interacted with customers regularly to ensure their needs were met.
  • Fostered a positive team atmosphere among overnight staff by promoting open communication, collaboration, and recognition of hard work.
  • Ensured accurate end-of-shift reports for management review through diligent record-keeping of sales transactions, inventory counts, and other relevant data.
  • Improved employee performance by implementing efficient work processes and providing consistent feedback on overnight shift tasks.
  • Maintained a safe and clean working environment for all staff members during the overnight shift, reducing accidents and incidents.
  • Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
  • Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
  • Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
  • Coordinated with vendors to ensure timely deliveries and proper stock rotation during overnight restocking efforts.
  • Supervised personnel working overnight in cooler area to support safe operation and maximize productivity efficiencies.

Convenience Store Clerk

QuikTrip
11.2021 - 04.2022
  • Maintained a clean and organized store environment for an improved shopping experience.
  • Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
  • Assisted customers with locating products, answering questions, and recommending items based on their needs.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Organized storage areas for efficient use of space.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with newly arrived products.
  • Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
  • Complied with company guidance and state and federal laws to control sales of tobacco, alcohol and lottery products.
  • Handled customer complaints professionally, resolving issues quickly to maintain positive relationships with patrons.
  • Assisted coworkers with managing heavy workloads or covering shifts when needed, fostering a supportive team environment.
  • Met safe food handling protocols to comply with company, Arizona health department and industry standards.
  • Implemented loss prevention measures by monitoring customer activity and addressing suspicious behavior accordingly.

Education

Associate of Science -

Community College of Denver
Denver, CO

Westview Highschool
San Diego, CA
06-2021

Skills

  • Motivational skills
  • Employee relations
  • Policy enforcement
  • Sales strategies
  • Customer Service
  • Merchandise Stocking
  • Positive Attitude
  • Punctual and Reliable
  • Energetic and Outgoing
  • Clear Communication
  • Friendly and Personable
  • Willing to Learn
  • People management

Certification

  • American Red Cross Adult/Peds - FIRST AID, CPR & AED ORIGINAL License - 6/19/2025-6/19/2028
  • Food Handlers Permit - License - 01/30/2021-01/30/2026

Interests

  • Enjoy participating in skateboarding and running for overall physical and mental well-being
  • Personal Development and Self-Improvement and Journaling
  • Photography
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I like working with my hands and fixing things
  • Music and Gym Workouts
  • I enjoy helping others and giving back to the community
  • Reading

Timeline

Assistant Overnight Manager

QuikTrip
04.2022 - 12.2024

Convenience Store Clerk

QuikTrip
11.2021 - 04.2022

Associate of Science -

Community College of Denver

Westview Highschool

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