Benjamin Medrano Flores
370A Woodgrove Dr, Little Elm
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and driving sales through effective inventory management and staff training. Strong problem-solving abilities and motivational skills foster a culture of continuous improvement and high performance.
Overview
2026
2026
years of professional experience
Work History
Overnight Manager
Walmart
- Supervised overnight operations to ensure store compliance with safety and cleanliness standards.
- Managed inventory levels, restocking shelves efficiently to meet customer demand.
- Coordinated staff schedules, optimizing labor resources for peak hours and operational needs.
- Trained new associates on company policies, procedures, and customer service expectations.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Supervised personnel working overnight in Type area to support safe operation and maximize productivity efficiencies.
Customer Service Manager
Walmart
- Managed customer inquiries, ensuring timely and effective resolutions to enhance satisfaction.
- Developed training programs for staff, improving service quality and operational efficiency.
- Analyzed customer feedback to identify trends, driving strategic improvements in service delivery.
- Oversaw daily operations of the customer service department, maintaining high standards of performance.
- Mentored team members, fostering a culture of continuous improvement and accountability within the department.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Produce Associate
Walmart
- Operated pallet jack and other equipment to transport produce efficiently.
- Inspected incoming shipments for quality and freshness, ensuring compliance with company standards.
- Organized produce displays to enhance visibility and promote sales effectively.
- Assisted customers in locating products, providing exceptional service and support.
Entertainment Team Lead
Walmart
05.2025 - 01.2026
- Led team to achieve operational goals through effective communication and collaboration.
- Trained new associates on safety protocols and company policies, enhancing compliance and efficiency.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Analyzed performance metrics to identify areas for process improvement and implement solutions.
- Mentored junior team members, fostering a culture of continuous learning and professional development.
- Defined clear targets and objectives and communicated to other team members.
Seasonal Team Lead
Walmart
03.2020 - 05.2025
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Led team meetings to communicate objectives and address performance issues.
- Implemented training programs to enhance team skills and improve service delivery.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Mentored new team members, fostering a positive work environment and encouraging professional growth.
- Analyzed customer feedback to identify trends and recommend actionable improvements in service quality.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Education
High School Diploma -
The Colony High School
The Colony Skills
- Motivational skills
- Employee relations
- Policy enforcement
- Sales strategies
- Strong leadership
- Scheduling expertise
- Customer service
- People management
- Guest assistance
- Time management expertise
- Conflict resolution
- Guest relations
- Complaint handling
- Inventory monitoring
- Visual merchandising
- Assignment delegation
- Technical aptitude
- Multi-department management
- Team performance monitoring
- Shelf restocking
- Staff training experience
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Entertainment Team Lead
Walmart
05.2025 - 01.2026
Seasonal Team Lead
Walmart
03.2020 - 05.2025
Overnight Manager
Walmart
Customer Service Manager
Walmart
Produce Associate
Walmart
High School Diploma -
The Colony High School