DANILO SALGADO
Bellmore,NY
Summary
Results-focused supervisor offering up to 4 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in effective handling of service issues and customer communications.
Overview
9
9
years of professional experience
Work History
Lead Style Advisor
Burberry Flagship Store
New York, NY
12.2021 - Current
- Delivered superior customer service in every interaction and skillfully resolved conflicts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
- Led production management as senior supervisory member by offering technical support and guidance to less experienced managers.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Social Media Influencer
Coach Global Flagship 5th Ave
New York, NY
07.2020 - 01.2022
- Created, curated and managed published content for feed and stories across social media channels.
- Model successfully campaigns on social media platform Instagram.
- Built relationships with other brand ambassadors and influencers to assist in social media strategy.
- Formulated high-quality written storytelling and visual content for social media campaigns.
- Produced relevant product content to reach target customers and increase sales.
- Engaged with consumers using education, passion and authenticity.
Sales Specialist
Coach Global Flagship 5th Ave
New York, NY
09.2019 - 01.2022
- Assist average of more than 300 per day in selecting items and
providing recommendations. - Consistently exceed monthly sales quota through combination of
upselling and cross-selling. - Resolve customer complaints and negotiated solutions while offering
unparalleled customer support. - Stock and replenish inventory with efficiency and accuracy; complete task 15% faster than other sales associates.
- Train new sales associates on new products and point-of-sale technology.
- Completed orders and organized product deliveries to meet customer timetables.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assist with different re-sellers at the same time for complete their orders.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Manager
Armani Exchange
Barceloneta, PR
08.2015 - 09.2017
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Lead team of 15+ employees to consistently meet sales and service goals.
- Managed stock levels and made key decisions about stock control.
- Performed inventory and put out items from stock room also monitored sale of items and checked which items customers preferred and took suggestions to improve service.
- Administered weekly staffing and payroll processing including, scheduling, time sheet verification and disbursements.
- Reorganized sales floor to meet company demands.
- Maintain daily record of all transactions and generate reports for store manager.
- Manage associate member activities including hiring, development, coaching and motivating to achieve sales, profit and customer experience goals.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Education
Bachelor of Science - Industrial Engineering
Polytechnic University of Puerto Rico
Puerto Rico05.2024
Skills
- Opening and closing procedures
- Bilingual (Spanish & English)
- Merchandising operations
- Inventory control
- Excellent communication skills
- Team leadership
- Building Customer Relationships and Loyalty
- Engaging with Diverse Customers
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Style Advisor
Burberry Flagship Store
12.2021 - Current
Social Media Influencer
Coach Global Flagship 5th Ave
07.2020 - 01.2022
Sales Specialist
Coach Global Flagship 5th Ave
09.2019 - 01.2022
Manager
Armani Exchange
08.2015 - 09.2017
Bachelor of Science - Industrial Engineering
Polytechnic University of Puerto Rico
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