Danine Klinefelter
Orange Park
Summary
Results-driven medical support assistant with extensive experience in managing consults and scheduling in high-volume cardiology environments. Expertise in utilizing CPRS and Consult Tracking Manager to enhance operational efficiency and improve patient flow. Strong organizational skills focused on optimizing communication among medical teams and delivering exceptional patient care.
Overview
5
5
years of professional experience
Work History
Advanced Cardiology Medical Support Assistant
Department of Veteran Affairs
Wilkes-Barre
03.2021 - 06.2026
- Work New and pending Consults via CTM
- Monitor Inpts/Outpts consults in CTM.
- Assign Secured Messaging to appropriate department.
- Answer all Teams’ messages and Video calls.
- Rescheduled clinic cancellations and EKG appointments to optimize patient flow and minimize wait times.
- Confirm Insurance information using ICB- Insurance Buffer
- Verified and updated patient demographics.
- Pre-Cardiac Cath Evaluations scheduling, CTM
- Cardiac Cath, Bloodwork, Tilt Table and Cath EP scheduling
- Pacemaker RTC appointment letters
- Holter, Echocardiogram and Stress scheduling, CTM
- Daily email for Pending/ Active Consults
- Return calls, answer incoming calls, CPRS notes, and provider requests.
- Processed leaf requests to support timely communication and ensure continuity of patient care.
- Direct transfers/ Cold Transferred phone calls from Call Center
- Fax documents for providers to other facilities Ex: clinic notes or zio patch reports.
- Register Zio Patches on Zio Suite
- Opened and closed clinics based on manager instructions to manage appointments.
- Mail Pick up and drop off.
- Maintained inventory of medical supplies.
- Schedule and check in Walk in EKGS from other departments or Cardiology Clinic
- Complete all TMS training on time
- Copy, Print, schedule and mail letters.
- Request records for providers from other facilities.
- Schedule patients for Allentown Clinic for Echocardiograms as needed and schedule Pulmonary Function Test
- Place notes in CPRS if meds need to be filled per pt request, problems, questions or concerns for providers from patients.
- Timekeeping of Cardiology employees – changes, requests, OT etc.
- Cover for Respiratory as Helen’s Back Up.
- Email weekly Cardiology clinic schedules to Manager and Providers to see next available appointments in clinic.
- Assisted in scheduling cardiology appointments and pre-operative tests.
- Abide by all clinical rules and regulations.
Education
High School Diploma -
Bishop O'Reilly
Kingston 06-1987
Skills
- Patient Coordination
- Patient Management
- Consult Tracking Manager
- Healthcare Compliance
- Vista Scheduling
- CPRS
- OneView
- Muse
- Vista Access
- Medical Inventory
- Microsoft Office
- CRM
- Call center support
Rewards And Recognitions
- Employee of the Month for WBVA, 08/22
- Several ICARE Awards
- Performance Reviews Exceeds 95% or above
Timeline
Advanced Cardiology Medical Support Assistant
Department of Veteran Affairs
03.2021 - 06.2026
High School Diploma -
Bishop O'Reilly