Malissa Carrasco

Completed Grade 6, Step 1 in a structured educational environment./ Works 40 hours or more

Managed patient scheduling for medical appointments and procedures. Processed incoming medical records and maintained accurate patient files. Facilitated patient inquiries and appointment coordination for healthcare providers. Educated veterans on available healthcare services and benefits eligibility. Collaborated with interdisciplinary teams to streamline patient care processes. Trained new staff on office procedures and patient management protocols. Performed administrative tasks such as filing, faxing, photocopying and scanning documents. Answered phone calls from patients or healthcare providers and responded to inquiries professionally. Greeted patients upon arrival and directed them to their destination within the facility. Assisted with the scheduling of patient appointments and follow-up visits. Supported physicians through multiple real-time consultations and assessments. Trained in CPRS, VistA, CTM, and ISS systems. Acquired specialized training in sleep medicine, pulmonology, dermatology, cardiology, audiology, gastroenterology, nuclear medicine, optometry, gynecology, women's health, physical therapy, podiatry, pain management, acupuncture, and chiropractic care. Scheduled GI procedures such as colonoscopies and EGD.

Worked 36 hours/ Full time

Executed advanced appointment scheduling for multiple providers, including primary care and specialty services. Managed provider schedules, resolving conflicts and optimizing clinic flow. Verified and updated patient demographics, insurance eligibility, and authorizations in EHR systems. Coordinated referrals and medical records requests while overseeing follow-up care. Served as primary point of contact for patients through phone and electronic communication. Maintained accurate documentation to ensure compliance with HIPAA and organizational policies. Prepared charts, scanned documentation, and managed FMLA, disability, and work-release forms. Roomed patients, obtained vital signs, and assisted with hands-on patient care as needed. Supported inventory management by restocking supplies as needed. Assisted team members with daily tasks and workflow efficiency. Collaborated with coworkers to ensure smooth operations during peak times. Assisted in training new employees on operational procedures and best practices. Assisted gynecology and OB-GYN patients with various needs and inquiries. Provided support in a busy gynecology/OB-GYN clinic environment.

Worked 40 hours or more/ Full time

Delivered advanced front-desk and patient access support in multiple primary care clinics. Managed high-volume patient check-in/check-out processes and complex appointment scheduling. Verified patient identities, insurance coverage, guarantor information, and required documentation. Collaborated with healthcare team to improve patient care practices. Prepared examination rooms by sterilizing instruments and supplies. Administered injections, medications and treatments as directed by the physician. Advised regional leadership on best practices for delivering high-quality healthcare services. Documented all observations related to the patient's health status in medical charts for review by a physician or other healthcare provider. Collaborated in primary care, family medicine, and pediatrics, supporting multiple physicians during understaffed periods.

Worked 40 hours. Full time

Facilitated patient access operations in specialty clinics to ensure smooth service delivery. Scheduled appointments while securing necessary insurance authorizations efficiently. Processed payments and resolved billing discrepancies promptly. Addressed patient inquiries and directed concerns to appropriate departments. Educated patients on clinic procedures, expected wait times, and subsequent steps. Aided patients with consent forms and payment documentation accurately. Trained new staff in front-office procedures and EHR navigation effectively. Scanned, faxed, and electronically filed documents to maintain accurate records. Facilitated scheduling of CPAP fittings and sleep studies for patients at pulmonary and sleep medicine clinic.

Worked 20 hours/ Part time

Delivered exceptional customer service by assisting shoppers with product selection and inquiries. Maintained a clean, organized sales floor to enhance merchandise visibility and accessibility. Trained new staff on store policies, procedures, and customer service techniques to build a knowledgeable team.

Worked 40 hours or more/ Full time

Delivered exceptional customer service by greeting guests and addressing needs throughout dining experience. Coordinated with kitchen and wait staff to ensure timely food delivery and quality service. Managed reservations and seating arrangements to optimize restaurant flow during peak hours. Handled customer inquiries and complaints with professionalism, ensuring satisfaction.