DANIQUA HOLLAND

Collections:

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• Identified appropriate solutions within the anticipated price range by determining customer needs through careful and active listening skills.
• Communicating delinquency with cardholders and offering accessible assistance.
• Offering compassion and understanding.
• Frequent updates and training to ensure efficiency.
• Collect payments

Specialty Account Management:

• Handling a plethora of processes independently.
• Constant communication with cardholders to update and change account status.
• Processing bankruptcies, due date changes, hardship applications, credit bureau disputes, third party authorization etc..
• Managed client relationships to enhance customer satisfaction and retention.
• Creating training modules to ensure knowledge and efficiency.
• Maintained excellent customer satisfaction as well as quality assurance.

• Prepared situational reports for higher headquarters on a daily, weekly, and monthly basis.
• Responded to emergencies quickly, efficiently, and with expert advice.
• Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
• Daily inspections to insure all necessary equipment and documents are accessible.
• De escalating stressful situations.
• Using strong people and communication skills to ensure safety and trust in the community.