Hi, I’m
Danique Coard
Manning,SC
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
years of professional experience
Work History
Sumter Pediatrics
Medical Receptionist
03.2023 - 08.2023
Job overview
- Serve as initial point of contact, greet and check patients in and out, and ensure a warm and welcoming atmosphere
- Schedule appointments, gather necessary documents, maintain files, and collect payments
- Enter patient demographic information into computer using eClinical Works EHR and verify insurance coverage
- Ensure strict adherence to security and confidentiality guidelines as outlined in HIPAA.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
McLeod Health Clarendon
Medical Secretary
12.2022 - 03.2023
Job overview
- Answered and directed inbound telephones calls and compiled and recorded medical charts, reports, and correspondence
- Greeted visitors, ascertained purpose of visit, directed to proper personnel
- Interviewed patients to complete documents and case histories, submitted prior authorizations, intake, and insurance forms, and processed medication refills
- Maintained and updated medical records, ordered and replenished supplies, received and routed messages, correspondence, and documents such as laboratory results, to appropriate staff
- Scheduled and confirmed appointments, surgeries, and medical consultations, operated office equipment, and used Epic EHR to prepare reports, invoices, financial statements, letters, case histories, and medical records.
McLeod Health − Florence
Telecommunications Coordinator
10.2021 - 12.2022
Job overview
- Trained new employees, handle inbound and outbound phone calls, scheduled appointments, and maintained files
- Performed troubleshooting and maintenance to telecommunication systems and created projects and progress reports
- Managed general administrative activities, coordinated department procurement, gathered information, managed service, installation, and equipment orders to ensure efficient day-to-day operations of the office.
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
Sykes Enterprises
Customer Service Representative / Call Center
08.2020 - 10.2021
Job overview
- Served as initial contact, answered inbound calls, and responded to customer inquiries
- Entered customer account data, processed payments, opened new credit card accounts, provided technical assistance, and communicated in a clear and concise manner
- Identified customer needs, provided resolutions to problems, and followed established procedures
- Documented activity in customer accounts in an accurate manner and ensured confidentiality.
United States Postal Service
Package Handler
11.2019 - 06.2020
Job overview
- Trained new employees and accurately read labels, verified numbers, and carried out instructions
- Completed tasks in the required time limits with high levels of accuracy
- Documented product, packaging, order information on specified forms and records, and money distributions into offices
- Examined and inspected containers, materials, and products to ensure that packing specifications were met
- Prior work history includes working at Department of Health and Human Services as an Eligibility Specialist who updated customer profiles, assisted with insurance benefits and claims, and determined Medicaid qualification
Education
Ultimate Medical Academy
Associate of Science Degree from Health Sciences
2023
University Overview
Medical Administrative Assistant
Skills
- Electronic Health Records (EHR) – Epic, eClinical Works
- Computer Software Application – OnBase
- Communication Platforms – Zoom and MS Teams
- Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 58 WPM
- Office Supplies and Inventory
- Certified Medical Administrative Specialist
- Office Coordination
Timeline
Medical Receptionist
Sumter Pediatrics
03.2023 - 08.2023
Medical Secretary
McLeod Health Clarendon
12.2022 - 03.2023
Telecommunications Coordinator
McLeod Health − Florence
10.2021 - 12.2022
Customer Service Representative / Call Center
Sykes Enterprises
08.2020 - 10.2021
Package Handler
United States Postal Service
11.2019 - 06.2020
Ultimate Medical Academy
Associate of Science Degree from Health Sciences
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