Estela Flores
1340 N.Main Street Apt 2,FL
Summary
Dedicated medical receptionist with expertise in front desk operations, patient scheduling, and HIPAA compliance. Proven ability to enhance patient satisfaction through exceptional customer service and efficient workflow management.
Results-driven medical receptionist with over 18 years of experience in patient relations and front desk operations. Skilled in appointment scheduling and insurance verification, consistently improving office workflows to enhance patient satisfaction and streamline processes.
Overview
18
18
years of professional experience
Work History
Medical Receptionist
Physician Park Medical Grp
Belle Glade, FL
08.2007 - 12.2025
- Greeted patients and managed front desk operations to ensure smooth patient flow.
- Scheduled appointments using electronic medical records systems for efficient time management.
- Collected patient information and verified insurance details to streamline billing processes.
- Assisted with patient inquiries, providing accurate information about services and procedures.
- Managed patient check-in and check-out processes efficiently, enhancing overall patient experience.
- Assisted in maintaining accurate patient records, ensuring compliance with privacy regulations and policies.
- Coordinated appointment scheduling using electronic health record systems to optimize provider availability.
- Responded promptly to patient inquiries via phone and in-person, delivering exceptional customer service.
- Trained new staff on front desk procedures and best practices to improve operational efficiency.
- Streamlined office workflows by implementing new scheduling protocols, reducing wait times for patients.
- Monitored inventory of office supplies, placing orders as needed to ensure uninterrupted operations.
- Developed and maintained positive relationships with patients and healthcare providers, fostering a welcoming environment.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered phone calls and messages for two-physicians at medical facility, scheduling appointments, and handling patient inquiries.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
- Supervised daily front desk operations, ensuring seamless guest experiences and efficient check-in/check-out processes.
- Trained and mentored front desk staff on customer service excellence and operational procedures.
- Maintained accurate patient records using electronic health record systems.
- Assisted patients with insurance verification and billing inquiries effectively.
- Managed patient appointments, ensuring efficient scheduling and minimal wait times.
- Entered shots into Florida Shots and maintained them up to date for patients.
Education
High School Diploma -
Oxford Academy
Ft. Lauderdale, FlSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- HIPAA guidelines
- Appointment management
- Payment collection
- Reminder calls
- Patient relations
- Records management
- Electronic medical records
- Medical records management
- EMR / EHR
- Referral verification
- Paperwork coordination
- Medical office administration
- Documentation
- Mail management
- Medical charting
- Medical office procedures
- Proficient in Eclinicals Works EMR
- Records maintenance
- Patient callbacks
- Customer service
- Problem-solving
- Cash handling
- Collaboration and teamwork
- Time management
- Critical thinking
- Data entry
- Adaptable and flexible
- Organization and time management
- Documentation and recordkeeping
- Calendar and appointment management
- Patient referral
- Insurance authorizations
- Office coordination
- Scheduling tests and procedures
- Patient eligibility requirements
- Patient health information Access
- Inventory management
- Flexible schedule
- Staff leadership
- Medical recordkeeping
- Medical records verification
- Preparing treatment rooms
- Data entry software
- Epic systems
- EHR software
- Supply ordering
- Maintaining financial records
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Receptionist
Physician Park Medical Grp
08.2007 - 12.2025
High School Diploma -
Oxford Academy