Danique Sullivan
Houston,TX
Summary
Resourceful Communications Operator known for high productivity and efficient task completion. Possess specialized skills in emergency response coordination, multi-channel communication systems operation, and accurate data entry. Excel at verbal communication, active listening, and critical thinking which enhances performance in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Airport Communications Operator
City of Houston Airport System
Houston , TX
2024.04 - Current
- Processed emergency and non-emergency calls for police, fire, ambulance services, and other municipal departments.
- Operated multi-line phone systems to route incoming calls accurately.
- Dispatched maintenance and safety teams to address alarm calls.
- Enters domestic and international airline schedules into the information display system, and reviews and updates daily flight data, aircraft gate and baggage carousel assignments and schedule changes.
- Monitors access control systems to ensure no unauthorized access to Aircraft Operating Areas (AOA) and other security areas by the public, employees or tenants of the airport. Notifies appropriate authorities of civil defense alerts.
- Relays information and calls to appropriate personnel regarding repair services such as malfunctioning access card readers, broken access gates, building and street lighting, pipes, toilets, and sinks. Updates maintenance tracking system.
Customer Service Representative
NexRep
Portland , ME
2022.09 - 2024.05
- Answer incoming calls! Review customer history as necessary Follow policy and procedure guidelines
- Register patients! Verify memberships
- Add customer to the appointment queue
- Help answer billing questions and resolve billing issues
- Help with basic technical issues
- Document information and outcomes as necessary
Police Officer
Alief Independent School District
Houston , TX
2019.08 - 2021.06
- Patrol district property to protect all students, personnel, and visitors from physical harm and prevent property loss due to theft or vandalism
- Enforce all laws including municipal ordinances, county ordinances, and state laws
- Patrols campus grounds and buildings, checking doors, windows, and gates to ensure that they are properly secured Investigates all offenses and incidents Makes court appearances Writes a thorough and accurate report on every criminal complaint, accident, or other significant incidents Provides assistance to all students, faculty, and visitors, and responds to calls for first aid and medical assists
- Investigated suspicious persons or activities to determine if criminal activity was present.
Police Telecommunicator
Houston Community College System
Houston , TX
2015.08 - 2019.08
- Serves as primary contact for HCC community needing police department assistance via multi-modal communications, radio, telephone, email and electronic record management systems
- Coordinate with other agencies for emergency response to college facilities, 24 hours a day, and seven days per week
- Receive, evaluate, and send appropriate, timely police department assistance on emergency and non-emergency calls received from the college community
- Maintain accurate and up to date police and security report files, including the handling of highly sensitive and confidential information
- Maintain a computerized active daily duty record reflecting officer and duty location assignment
- Maintain 24 hour system-wide capability to coordinate notifications and communications needed in event of emergencies or disruptions of facility operations.
Education
Bachelor of Science -
Prairie View A & M University
Prairie View, TX2016-12
Master of Science -
Grand Canyon University
Phoenix, AZSkills
- Time management
- Communication skills
- Computer literacy
- Decision-Making
- Emergency Situation Response
- Service Management
- MS Office
- Records Maintenance
- Customer Support
- Documentation review
- Interpersonal Communication
- Data Entry
- Adaptability and Flexibility
Certification
- Texas Commission on Law Enforcement Peace Officer License
- Texas Commission on Law Enforcement Telecommunications Operator License
Timeline
Airport Communications Operator
City of Houston Airport System
2024.04 - Current
Customer Service Representative
NexRep
2022.09 - 2024.05
Police Officer
Alief Independent School District
2019.08 - 2021.06
Police Telecommunicator
Houston Community College System
2015.08 - 2019.08
Bachelor of Science -
Prairie View A & M University
Master of Science -
Grand Canyon University
- Texas Commission on Law Enforcement Peace Officer License
- Texas Commission on Law Enforcement Telecommunications Operator License
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