Danise Nelson
Reed Point,MT
Summary
Qualified ABO optician with over 30 years of experience in optical services and customer care. Expertise in reviewing prescriptions and ensuring optimal frame fit and lens selection. Proficient in writing work orders and accurately billing insurance for seamless operations. Strong relationship-building skills with a proven ability to manage high-volume workloads in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ABO Certified Optician
Eye Physicians and Surgeons
Billings, MT
01.2022 - 09.2022
- Helped patients select the best eyewear to accommodate doctors' written prescriptions, as well as a great fit and look for their features and personality.
- Properly adjusted eyeglass frames to fit patients' faces accurately and comfortably.
- Educated patients on proper eyewear care and maintenance techniques.
- Utilized optical software to process orders and manage patient records efficiently.
- Assisted in managing inventory of frames and optical supplies effectively.
- Taught new contact lens patients how to insert, remove, and care for their contact lenses.
- Called the patient's insurance company for benefits, collected payments from the patient, and submitted insurance claims for in-network providers.
ABO Certified Optician
Heights Eye Center
Billings, MT
04.2011 - 11.2020
- Sales of eyewear, including frame selection, lens type, material, and measurements, to doctors' written prescriptions.
- Skilled in the proper use of the lens meter for the final inspection of glasses before dispensing to the patient.
- Very proficient with all tools necessary to perform eyewear adjustments.
- Proficient in the use of Compulink software for scheduling patients, submitting insurance, and placing eyeglass and contact lens orders.
- Instructed patients on methods for adapting to glasses, proper wear, and necessary care of their new eyewear.
- Taught contact lens insertion, removal, cleaning, and care for new and experienced contact lens patients.
- Frame cleaning, display presentations, and inventory selection.
- Trained and mentored new eyewear specialists.
- Sought continued education to keep up with current technologies and to keep my ABO certification current.
Education
High School Diploma -
Billings West High School
Billings, MT06.1986
Skills
- Customer service
- Multitasking
- Attention to detail
- Communication skills
- Organizational skills
- Inventory management
- Supply management
- Insurance billing
- Insurance verification
Certification
- American Board of Opticianry (ABO) License - Received in 1999
- Is current and up to date through continuing education courses
Timeline
ABO Certified Optician
Eye Physicians and Surgeons
01.2022 - 09.2022
ABO Certified Optician
Heights Eye Center
04.2011 - 11.2020
High School Diploma -
Billings West High School
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