Travelling & listening music
Danish Patel
Travel & Tourism
Doha,DA
Summary
Results-driven Branch Supervisor successful at overseeing diverse areas to enable business success. First-rate trainer and coach with exceptional communication and organizational abilities. Superior work ethic combined with uncompromising integrity. Advanced user of Amadeus , Galileo and All Leisure/Non-air products . Achievements include optimizing processes, bringing in new customers and maximizing team productivity. Desiring to offer 7 years' experience in Travel & Toursim to a dynamic role with Tawfeeq Travel .
Overview
1
1
Language
2
2
Certifications
8
8
years of post-secondary education
12
12
years of professional experience
Work History
Branch Supervisor
Tawfeeq Travel
Al Khor , Qatar
11.2018 - Current
- Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
- Assigned job roles and oversaw performance.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Managed maintenance of facility and grounds.
- Maintained scheduling for main branch to keep all shifts appropriately staffed.
- Monitored front areas so that any questions could be responded to quickly and effectively.
- Trained team members on new hotel services and products to support promotional efforts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Head of Retail .
Travel Consultant
dnata Travel
Al Khor , Qatar
02.2014 - 10.2018
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Organized trips for individual, family and business travelers.
- Handled sensitive information with professionalism and discretion.
- Continuously strengthened relationships with international partners through effective communication and active listening.
- Used Amadeus and Galileo systems to identify most cost-effective travel accommodations for clients.
Tour Operator
Golden Gate Tours & Travels
Mumbai, Maharashtra
04.2010 - 01.2014
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 50 -100 people on tours of Haj & Umrah.
- Researched information on Saudi Arabia (Makkah & Madinah - Pilgramage) to provide accurate, detailed tours.
- Collected and deposited payments from guests.
- Developed tour programming to enhance guest experiences.
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Worked closely with management staff of supporting vendors to create new and lucrative tours.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
CSR
Saudi Airlines
Mumbai, Maharashtra
10.2013 - 11.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assisted Haj passengers travelling from Mumbai to Jeddah .
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Continued working every Haj season from Nov 2011 to 2013 consecutive 3yrs .
Senior Sales Executive
KK Motors
Mumbai, Maharashtra
06.2009 - 03.2010
- Sold Pre-owned cars to new and established customers.
- Developed relationships with high-profile clientele by successfully employing sales techniques.
- Protected top-priority accounts by employing effective sales and marketing techniques.
- Managed full sales lifecycle for new and old customers .
Education
Bachelor of Arts - Commerce
Shri GPM Degree College of Science And Commerce
Mumbai 07.2013 - 09.2020
High School Diploma -
IATA
Mumbai 04.2013 - 11.2013
Skills
Microsoft Office
undefinedAccomplishments
- Consistently achieved Sales & Revenue Target through effectively helping Tawfeeq Al Khor Branch to lead in entire Retail Unit .
- Supervised team of 4 staff members.
Certification
Certified IATA
Interests
Timeline
Branch Supervisor
Tawfeeq Travel
11.2018 - Current
Travel Consultant
dnata Travel
02.2014 - 10.2018
CSR
Saudi Airlines
10.2013 - 11.2013
Bachelor of Arts - Commerce
Shri GPM Degree College of Science And Commerce
07.2013 - 09.2020
High School Diploma -
IATA
04.2013 - 11.2013
Tour Operator
Golden Gate Tours & Travels
04.2010 - 01.2014
Senior Sales Executive
KK Motors
06.2009 - 03.2010
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