DANISHA BROOKS
Indianapolis
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Barista
Salesforce
08.2019 - 06.2021
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Front Desk Concierge
Woodland Terrace of Carmel
01.2017 - 07.2019
- Interacted with customers in a pleasant manner to promote a fun, positive atmosphere.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Kept track of the concierge book at the front desk in order to provide visitors with useful information.
- Maintained clean and organized front desk areas to uphold polished company image.
Sales Representative
Justice
08.2014 - 01.2017
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Cash management.
Education
Bachelor of Science - Health Sciences
Indiana State University
Terre Haute, IN2018
High School Diploma -
Pike High School
Indianapolis, IN2014
Skills
- Front Desk Management
- Cash Register Operation
- MS Platforms
- Organization
- Communication
- Customer Service
Affiliations
- Learned Python program language.
- Obtain Cybersecurity skills in a jumpstart program provided by Boeing.
- Currently studying to obtain a Cybersecurity certification.
Timeline
Barista
Salesforce
08.2019 - 06.2021
Front Desk Concierge
Woodland Terrace of Carmel
01.2017 - 07.2019
Sales Representative
Justice
08.2014 - 01.2017
Bachelor of Science - Health Sciences
Indiana State University
High School Diploma -
Pike High School