DaNisha Greene
Paterson,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Commercial Liability Specialist
Digital Risk LLC
Dallas, TX
02.2023 - 05.2024
- Achieved an audit success rate of over 93% for all files
- Had thorough knowledge of the guidelines associated with the over 20 loan modifications offered by the servicer, including four different HAMP programs offered by FNMA, FHLMC, VA, and FHA.
- Completed credit analysis of the borrower to ensure guidelines were followed for approval or denial.
- Completed review of all title work.
- Performed numerous types of mortgage calculations ranging from basic (determining both LTV and market-to-market
- Analyzed key performance indicators to identify effective strategies.
- Assessed company operations for compliance with safety standards.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Participated in ongoing training and compliance activities.
- Provided technical support for customers in resolving complex issues.
- Provided technical support for users experiencing difficulties with software applications.
Content Claims Specialist
Crawford & Company
Dallas, TX
01.2021 - 12.2022
- Conduct a site visit to meet the adjusters/policyholders and industry vendors, where they are to explain their roles as Content Claims Specialists and their respective roles/contributions in the claims handling process
- Visit sites to inventory the contents lost
- Identify the claim type and apply an appropriate methodology based on the circumstances of the content's loss
- The contents may be exposed to diverse conditions (cold, heat, rain, debris, etc.)
- Ensure consistent quality/turnaround of all claims under the Company’s productivity and performance standards.
Claims Adjuster
Agility 360
Plano TX
01.2020 - 12.2021
- Received inbound calls from customers regarding their content during their loss
- Process payment for the customer's loss of their content
- Work with Central Claims Processing to organize/direct the resources (claims assistants, pricing representatives) required to complete the inventory and LKQ assessment of all damaged/destroyed total loss contents efficiently and effectively, as per productivity standards
- Work with Central Claims Processing to organize/direct the resources (claims assistants, pricing representatives) required to promote/achieve the timely turnaround/closures of all claims.
Proxy Tabulator
American Stock Transfer
Ridgefield Park, NJ
02.2018 - 12.2019
- Received incoming calls from shared holders about their accounts
- Contacted shareholders for various voting campaigns to tabulate their voting position
- Answered questions and followed up with various stockholders for contracted voting campaigns to meet deadlines.
Education
Bachelor of Arts - Mass Communications
Fisk University
Nashville, TN08-2004
Skills
- All Lines Adjusters License
- Xactimate
- Microsoft Office Products
- Claim Center
- Customer Service
- Team Lead
- Project Management
- Quality Assurance
- Proficient in [Software]
- Documentation Management
- Resource Allocation
- Emergency Response
- Task Prioritization
- Disaster Recovery Planning
- Teamwork and Collaboration
- Professionalism
- Problem-solving abilities
- Time Management
- Commission structures
- Written Communication
Certification
- TX ALL LINES CLAIMS ADJUSTER
Timeline
Commercial Liability Specialist
Digital Risk LLC
02.2023 - 05.2024
Content Claims Specialist
Crawford & Company
01.2021 - 12.2022
Claims Adjuster
Agility 360
01.2020 - 12.2021
Proxy Tabulator
American Stock Transfer
02.2018 - 12.2019
Bachelor of Arts - Mass Communications
Fisk University
- TX ALL LINES CLAIMS ADJUSTER
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