Danisha Holland
Statesville,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon Flex
Charlotte, NC
02.2025 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer Success Associate II
Figure Technologies
Charlotte, NC
11.2022 - 02.2025
- Served as a liaison between sales teams and clients throughout the purchasing process, ensuring clear communication channels were maintained at all times leading up to successful transactions.
- Worked closely with technical support teams to troubleshoot and resolve complex issues maintaining open lines of communication with affected clients throughout the resolution process.
- Managed a portfolio of key accounts, ensuring consistent communication and support throughout the customer lifecycle.
- Collaborated with cross-functional teams to address client issues promptly, resulting in faster resolutions and increased client satisfaction.
- Improved customer satisfaction by quickly addressing and resolving concerns with products or services.
- Utilized omni channel technology (Five9, Twilio, NICE)
Delivery Driver
Amazon Flex
Charlotte, NC
09.2021 - 11.2021
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Waitress
Vesuvio's
Statesville, NC
06.2017 - 03.2020
- Delivered high-quality food service and customer satisfaction while managing daily operations and staff. I also trained new employees to maintain service quality
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Lancaster's BBQ
Huntersville, NC
12.2016 - 05.2017
- Provided excellent food service to customers while ensuring a pleasant dining experience
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Waitress
Captain Tom's Seafood
Martinsville, VA
06.2014 - 12.2016
- Delivered efficient and friendly food service and trained new staff to uphold service standards
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
No Degree - General Studies
Patrick & Henry Community College
Martinsville, VA12.2016
Associate of Arts - General Studies
Mitchell Community College
Statesville, NC05-2026
Skills
- Documentation and reporting
- Phone etiquette
- Multitasking
- Use of omnichannel communication (Five9, Twilio, NICE)
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Punctual and reliable
- Problem-solving
Certification
- Google Certificates
- Foundations: Data, Data, Everywhere
- Ask Questions to Make Data-Driven Decisions
Timeline
Delivery Driver
Amazon Flex
02.2025 - Current
Customer Success Associate II
Figure Technologies
11.2022 - 02.2025
Delivery Driver
Amazon Flex
09.2021 - 11.2021
Waitress
Vesuvio's
06.2017 - 03.2020
Waitress
Lancaster's BBQ
12.2016 - 05.2017
Waitress
Captain Tom's Seafood
06.2014 - 12.2016
No Degree - General Studies
Patrick & Henry Community College
Associate of Arts - General Studies
Mitchell Community College