DANISHA R. MARTINEZ
Pueblo,US
Summary
Professional with experience in case management, prepared to deliver impactful results. Strong focus on team collaboration and adaptability to changing needs. Skilled in client assessment, documentation, and resource coordination. Known for reliability, problem-solving, and effective communication.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Ongoing Case Worker
Pueblo County Department of Human Services
Pueblo, Colorado
04.2025 - Current
- Conducted assessments for child safety and welfare in various family situations.
- Developed and implemented service plans to support children and families effectively.
- Collaborated with multidisciplinary teams to address complex case issues and concerns.
- Documented case progress and maintained accurate records according to regulations.
- Engaged with community resources to enhance support services for families in need.
- Advocated for children's rights by representing their interests in court proceedings.
- Developed and implemented safety plans to ensure the safety of children in care.
- Investigated allegations of abuse and neglect by interviewing family members, neighbors, teachers, as well as conducting home visits.
- Monitored court hearings related to child protection cases and submitted reports accordingly.
Licensed Nail Technician
Lash on Wax Off
Pueblo, CO
07.2021 - Current
- Prepared nail beds and cuticles, shaped nails, and applied polish for daily customers
- Cleaned and sanitized the equipment and workstation in accordance with health and safety regulations
- Implemented deals for specialty services like acrylic nails to increase revenue
- Collaborated with a team of manicurists for efficient, high-quality service and customer satisfaction
Case Manager
The Center at Parkwest
Pueblo, Colorado
11.2024 - 04.2025
- Coordinated team efforts to streamline case management processes.
- Coordinated referrals for clients to ensure timely access to services.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Office Assistant Receptionist
Rocky Mountain Automotive LLC.
Pueblo, Colorado
01.2019 - 04.2020
- Answered the phone, completed paperwork, and processed cash, check, and credit card transactions
- I was in charge of file organization and management
- Kept the reception area clean and tidy to give visitors a positive first impression
- Took calls and route them to the appropriate employee or department
- Quickly routed incoming mail and messages to the appropriate people
Front Desk Receptionist
University Park Care Center
09.2017 - 08.2018
- Scheduled and confirmed doctor's appointments and meetings
- Organized and scheduled resident appointments
- Greeted all customers with a friendly greeting, answered general questions, gathered information about the nature of their visit, and directed them to the appropriate offices
- Answered a multi-line, high-volume phone and directed callers to the appropriate company personnel
- I was in charge of sorting and distributing mail
- I was in charge of arranging transportation and excursions
Education
Bachelor of Arts - Double Major: Psychology & Sociology
Colorado State University Pueblo
Pueblo, CO01.2023
Associate of Arts -
Pueblo School of Cosmetology
Pueblo, CO01.2021
High School -
Centennial High School
Pueblo, CO01.2019
Skills
- Time management
- Organization
- Communications
- Customer/Client relations
- Scheduling
- Customer-service oriented
- Attention to detail
- Follow-up skills
- Case planning
- Client assessment
Certification
- Child Welfare Initial Case worker certification
- Mandatory reporter certification
- DORA Licensed Manicurist
- Electric file Certification
Languages
2
References
Lisa Powell-Dejong
Attorney at Law
lisa@lawofficeofLPD.com
719-822-2624
Mike Franklin
mike@franklinlegalllc.com
720-515-5521
Michelle Herrera
719-778-9004
Timeline
Ongoing Case Worker
Pueblo County Department of Human Services
04.2025 - Current
Case Manager
The Center at Parkwest
11.2024 - 04.2025
Licensed Nail Technician
Lash on Wax Off
07.2021 - Current
Office Assistant Receptionist
Rocky Mountain Automotive LLC.
01.2019 - 04.2020
Front Desk Receptionist
University Park Care Center
09.2017 - 08.2018
Bachelor of Arts - Double Major: Psychology & Sociology
Colorado State University Pueblo
Associate of Arts -
Pueblo School of Cosmetology
High School -
Centennial High School