Danisha Smith
Fort Lauderdale,FL
Summary
Dynamic customer support professional with extensive experience at InsuranceQuotes, adept at conflict resolution and call management. Proven track record in enhancing customer satisfaction through effective problem-solving and building rapport. Skilled in navigating multiple software systems to improve efficiency and reduce hold times, ensuring a seamless customer experience.
Overview
2025
2025
years of professional experience
Work History
Call Center Representative
InsuranceQuotes
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Bagger
Publix
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
Retail Sales Associate
Primark
04.2023 - 07.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Plantation High School
2024
Skills
- Customer support
- Call management
- Conflict resolution
- Sales techniques
- Problem solving
- Team collaboration
- Call control
- Building rapport
Additional Information
I like to consider myself as a self motivated individual. My goals- and dreams -mean a lot to me and I’d do what it takes to accomplish them.
Timeline
Retail Sales Associate
Primark
04.2023 - 07.2024
Call Center Representative
InsuranceQuotes
Bagger
Publix
Plantation High School
Similar Profiles
Claudia CalderonClaudia Calderon
Customer Service Representative at InsuranceQuotesCustomer Service Representative at InsuranceQuotes
Chantrell WilloughbyChantrell Willoughby
Intern at InsuranceQuotesIntern at InsuranceQuotes
Jaime UrbinaJaime Urbina
Warehouse Worker at Invicta Watch GroupWarehouse Worker at Invicta Watch Group
Warren VilliersWarren Villiers
Security Officer at Allied Universal Security ServicesSecurity Officer at Allied Universal Security Services
Vash YoungVash Young
Assistant at GNE Commercial CleaningAssistant at GNE Commercial Cleaning