Danishia Burks
Atlanta,GA
Summary
Dedicated and detail-oriented in Property Management with 8 years of experience in Atlanta, GA. Proven track record in managing day-to-day property operations, coordinating move-ins and move-outs, maintaining financial records, and ensuring resident satisfaction. Adept at using property management software and proficient in relationship building, communication, and problem-solving.
Overview
8
8
years of professional experience
Work History
Leasing Manager
IRT Living
Sandy Springs
08.2023 - Current
- Leadership and Supervision: Manage and lead the leasing team to achieve and maintain high occupancy rates and resident satisfaction
- Property Tours: Oversee and conduct property tours, showcasing amenities and features to prospective residents to ensure successful lease agreements
- Resident Relations: Maintain positive relationships with current residents through regular communication and addressing concerns promptly
- Marketing and Advertising: Develop and implement marketing strategies to attract new residents, including online listings, social media, and community outreach
- Lease Administration: Manage all aspects of lease administration, including renewals, terminations, and compliance with property policies and regulations
- Financial Management: Oversee rent collection, application fees, and security deposits, ensuring accurate financial records and timely reporting
- Move-in/Move-out Coordination: Supervise move-in and move-out processes, ensuring smooth transitions for residents and adherence to property standards
- Team Development: Train and mentor leasing staff, providing ongoing support and professional development opportunities to enhance team performance
- Market Analysis: Conduct regular market analysis to stay informed of local rental market trends and adjust leasing strategies accordingly
- Reporting: Prepare and present leasing activity and financial performance reports to senior management.
Assistant Manager
Columbia Residential
Atlanta
05.2020 - 08.2023
- Leasing Management: Successfully managed the leasing process for residential units, achieving high occupancy rates and resident retention
- Resident Relations: Conducted property tours, answered resident inquiries, and highlighted key features and benefits, ensuring a positive leasing experience
- Financial Management: Collected application fees, security deposits, and monthly rents; maintained accurate financial records and generated regular reports
- Move-In/Move-Out Coordination: Coordinated all aspects of move-ins and move-outs, ensuring a smooth transition for residents and maintaining the quality of units
- Maintenance Requests: Processed and followed up on work orders, ensuring timely and effective resolution of maintenance issues
- Documentation: Organized and filed leases and related paperwork, ensuring compliance with company policies and legal requirements
- Marketing and Advertising: Recruited new residents through strategic marketing campaigns and website advertising, contributing to property growth
- Team Collaboration: Worked closely with the property management team to implement community policies, resolve resident issues, and enhance property operations.
Leasing Consultant
Cortland
Atlanta
06.2016 - 03.2020
- Leasing Management: Conducted property tours, answered resident inquiries, and highlighted key features and benefits, ensuring a positive leasing experience
- Financial Management: Collected application fees, security deposits, and monthly rents; maintained accurate financial records and generated regular reports
- Move-In/Move-Out Coordination: Coordinated all aspects of move-ins and move-outs, ensuring a smooth transition for residents and maintaining the quality of units
- Maintenance Requests: Processed and followed up on work orders, ensuring timely and effective resolution of maintenance issues
- Documentation: Organized and filed leases and related paperwork, ensuring compliance with company policies and legal requirements
- Marketing and Advertising: Recruited new residents through strategic marketing campaigns and website advertising, contributing to property growth
- Team Collaboration: Worked closely with the property management team to implement community policies, resolve resident issues, and enhance property operations.
Education
Bachelor of Arts - Social Science/Industrial Psychology/Human Resources
Kennesaw State University
Kennesaw, GASkills
- Strong Oral and Written Communication
- Highly Motivated and Detail-Oriented
- Effective Prioritization and Time Management
- Proficient in Property Management Software (Yardi, OneSite, Funnel, Teams, Entrata, Sight-plan, Knock)
- Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
- Training and Mentoring Team Members
- Relationship Building and Resident Retention
- Knowledge of LIHTC, PBV, and PBRA Programs
References
Available upon request
Timeline
Leasing Manager
IRT Living
08.2023 - Current
Assistant Manager
Columbia Residential
05.2020 - 08.2023
Leasing Consultant
Cortland
06.2016 - 03.2020
Bachelor of Arts - Social Science/Industrial Psychology/Human Resources
Kennesaw State University