Mathew Espinoza
North Miami Beach,FL
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. I am a dedicated reliable asset to any company, who brings high performance under demanding work environments. Skilled at thinking on my feet , solving any potential customer issues that arise. Bilingual in knowing English and Spanish. A strong team player that is a advocate of keeping a good healthy working environment. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized and successful at meeting and exceeding targets with strategic approaches and a product demonstrator.
Overview
8
8
years of professional experience
Work History
Leasing Manager
Pegasus Residential
07.2024 - Current
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Enhanced community atmosphere by planning and executing engaging resident events.
Leasing Manager
Greystar
Miami, FL
04.2022 - 07.2024
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Tracked leads using CRM software and followed up with interested parties.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Checked rental eligibility by following company's verification process.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Contacted and followed up with tenants on renewal notices.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
Car Rental Agent
Exotic Car Rentals
Miami, FL
01.2020 - Current
- Responded effectively to customer questions and inquiries and provided information regarding products.
- Delivered exceptional service by greeting customers, taking orders, and filling each accurately.
- Resolved customer complaints and fostered customer retention and loyalty.
- Drafted contracts, explained terms to customers and acquired signatures.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Cash Market Advancement
SkyBridge Capital II
Hollywood, FL
02.2021 - 04.2022
- Strictly adhered to confidentiality protocol regarding client information and documents.
- Examined and verified information in loan application and closing documents.
- Organized, filed, and maintained customer, department, and regulatory loan records.
- Worked with third-party vendors to address and clear loan closing requirements.
- Checked applicant credit, personal references, and employment histories.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Granite Polisher
Tile Marble & Granite Specialists
Jupiter, FL
01.2020 - 02.2021
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Server
'El Novillo'
Miami Lakes, FL
09.2017 - 12.2019
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Provided exceptional service to high volume of daily customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Sales Associate
Armani Exchange
Aventura, FL
02.2017 - 08.2017
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built trusting relationships with customers by making personal connections.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Listened to customers to understand needs and refer to optimal services.
Education
Dr. Michael M. Krop Senior High School
05.2016
Skills
- Customer Needs Assessment
- Product Recommendations
- Verbal and Written Communication
- Time Management
- Upselling Techniques
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Written and Oral Communication Skills
- Outgoing Personality
- Team Player Mentality
- Listening Skills
- Friendly and Outgoing
Education and Training
other
Timeline
Leasing Manager
Pegasus Residential
07.2024 - Current
Leasing Manager
Greystar
04.2022 - 07.2024
Cash Market Advancement
SkyBridge Capital II
02.2021 - 04.2022
Car Rental Agent
Exotic Car Rentals
01.2020 - Current
Granite Polisher
Tile Marble & Granite Specialists
01.2020 - 02.2021
Server
'El Novillo'
09.2017 - 12.2019
Sales Associate
Armani Exchange
02.2017 - 08.2017
Dr. Michael M. Krop Senior High School
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