Shelly Newton
Tulsa,OK
Summary
Dynamic professional with a proven track record at S&S Properties & Maintenance LLC, enhancing occupancy levels and streamlining operations. Expert in lease management and Appfolio, with a knack for fostering resident relations and optimizing performance. Achieved significant improvements in efficiency and customer service, contributing to increased profitability and tenant satisfaction.
Overview
20
20
years of professional experience
Work History
Leasing Manager
SS Properties and Maintenance LLC
Tulsa
01.2005 - Current
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals and maintained high payment rates..
- Streamlined the leasing process for efficiency by implementing an online application system.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Streamlined lease renewal processes, significantly reducing tenant turnover rates.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
- Prepared detailed financial reports for property owners, ensuring transparency and accuracy in all transactions.
Accounts Receivable/Accounts Payable Coordinator
SS Properties & Maintenance LLC
Tulsa, OK
01.2005 - Current
- Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
- Coordinated with other departments as needed for approval or clarification on invoiced items, promoting effective cross-functional collaboration throughout the organization.
- Processed check disbursements and reconciled related ledger.
- Assisted with month-end closing tasks, ensuring timely completion of financial statements.
- Reviewed open purchase orders for integrity, accuracy and completeness of vendor information.
- Improved cash flow by negotiating favorable payment terms with key vendors.
- Tracked expenditures and prepared reports for records and management review.
- Ensured accuracy of financial records by identifying and correcting discrepancies in invoices and purchase orders.
- Improved departmental workflow, introducing automated software solutions for expense tracking.
Office Manager
SS Properties & Mainenance LLC
Tulsa, OK
01.2005 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Established team priorities, maintained schedules and monitored performance.
Education
Associate of Science - Management
Tulsa Junior College
Tulsa05-1992
Skills
- Resident relations
- Appfolio program proficiency
- Lease management experience
- Performance optimization strategies
- Maintaining occupancy levels
- Tenant and eviction laws
- Customer service-focused
- Risk Assessment
Affiliations
- Oklahoma Real Estate License 208699
- National Association of Realtors 688049875
Timeline
Leasing Manager
SS Properties and Maintenance LLC
01.2005 - Current
Accounts Receivable/Accounts Payable Coordinator
SS Properties & Maintenance LLC
01.2005 - Current
Office Manager
SS Properties & Mainenance LLC
01.2005 - Current
Associate of Science - Management
Tulsa Junior College