Keyonte Rawlings
Central Florida
Summary
Dedicated focused detailed oriented person who excels at prioritizing, and completing multiple tasks at a fast pace. Committed to delivering high quality results with little to no direct supervision. I have immense business knowledge and sales skills due to my profound experience in real estate and property management as you may see below.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Leasing Manager
D.R. Horton
Tampa, FL
11.2022 - Current
- Assist in managing the property’s budget by making sound fiscal decisions to increase the net operating income of the community
- Keep daily records on lease renewals and terminations
- Work directly with maintenance supervisor to inspect homes during move-in and move outs, walking homes and the community as needed; Accessing, documenting and charging for damages accured in the dwelling if applicable.
- Market the property efficiently and effectively to ensure a high level of traffic and enforce aggressive sales techniques implented by our division team (Investors) to ensure a high (over 72%) closing ratio.
- I am responsbile for the screening, verification, and the competion of applications submitted by prospects before forwardig them to our shared services department for final approval.
Sales Associate
Preferred Apartment Communities
Tampa, FL
06.2021 - 11.2022
- Facilitate and execute all sales and leasing activities to achieve the community's revenue and occupancy goals through means including greeting and screening prospects, conducting community tours, screening prospect applications, generate and facilitate the signing of leases, facilitate move in process which includes creating a move-in package, walking the leased unit, cutting keys and resetting electronic amenity fobs
- Responsible for the generation and completion of daily lease reports including daily lease, new lease, unit availability and rent summary reports
- Marketed multiple properties on various social media platforms daily in efforts to create a sense of community, increase local market presence and engage with current, future and prospective residents
- Utilized a Yardi based CRM system to communicate directly with prospects, applicants and residents
- Maintained property occupancy levels between 95% and 98% for since my start in June 2021 despite a rising rental market that's decreasing local demand, I assist my team in averaging 96% overall occupancy
- Respond quickly and courteously to resident questions, concerns, service requests, etc
- Conducted weekly and biweekly marketing call arounds and surveys in efforts to remain informed on the current local market, and provide intel on local competitors' market conditions that may impact our community's occupancy and sales goals.
Customer Service Representative
PRO Unlimited Staffing
Remote
10.2020 - 02.2021
- Handled an amass of inbound calls to healthcare, insurance and financial firms and serviced their new and existing clientele from a triage basis
- Typical call volume ranged between 50 - 240 calls per day
- Utilized Salesforce CRM client relation system and Softphone multi-line telephonic systems to communicate directly with the appropriate clientele
- Facilitated the transition of cold to warm leads before handing client off to sales staff using a thorough screening process implemented by the company's sales management team
- Proficient in Microsoft office suite, Windows 10 and Mac OS.
Property Management Assistant
Florida Realty Investments
Orlando, Florida
05.2018 - 03.2020
- Directly manage and facilitated tenant move-in process from lease generation to releasing of keys to residents
- Facilitated the coordination of renewal distribution, tracking and follow-up using a client based CRM system and Appfolio data reports to communicate with residents and track renewal progress at 120/90/60/30 day intervals
- Facilitate move-out process for tenants looking to vacate lease
- Communicate directly with property owners and managers for oversight of general ledger accounts and individual leasing activities
- Market vacant units to prospective residents using online marketing tools such as Mailchimp, Appfolio, and Zillow premiere agent account
- Monitor and maintain daily general ledger reports for property managers.
Commercial Realtor
Blissful Real Estate
Orlando, FL
10.2016 - 05.2018
- Track and administer commercial leasing activity across portfolio of 40+ commercial tenants and 600,000 square feet of office and retail space.
- New Construction - Responsible for the pre-leasing, leasing maintenance, and construction activities of a 10 unit mixed use professional plaza in East Orlando. This was a Class B property consisting of 38,179 SF divided into 3 separate buildings and 14 indivisual units.
- Besides the new consturction plaza my portfolio included several mixed use plazas which houses houshold brands such as Subway, Metro PCS, Mattress Firm, etc.I review lease contracts to ensure they are accurate and meet the terms of both the company providing the lease and the lessee.
- On the daily, I tracked lease payments, handled contract terms disagreements, and drew up lease or purchase contracts on behalf of the broker/landlord
- I collaborated with local governments to coordinate the submission and approval of county permits such as certificate of occupancy, Notice of acceptance, etc to name a few.
- Responsible for evaluating lease deals with leasing team by providing financial analytics, real time market data, and portfolio encumbrance information.
Education
HIGH SCHOOL DIPLOMA -
Leesburg High School
B. S. ENTERTAINMENT MANAGEMENT ( DEGREE SEEKING) -
University of Central FL
Orlando, FLSkills
- Customer-focused Approach Emphasize close customer relations and stay current with value and service expectations
- Influential Nature Persuade others; express ideas in ways that lead others to share and agree with my perspective; influence others through my personal credibility and integrity
- Advanced Communication Skills Express complex thoughts clearly and simply; make sure key points come across effectively in both written and oral communications
- Team & Leadership Skills Work cooperatively to meet organizational goals; draw on resources from groups and lend resources to groups; include others in problem-solving processes
- Strategic Decision Making Cultivate contacts with people in a variety of strategic positions; keep in touch with a wide network of key people and build strong partnerships
Certification
FLORIDA REAL ESTATE SALES ASSOCIATE LICENSE JUNE 2016 - CURRENT
Timeline
Leasing Manager
D.R. Horton
11.2022 - Current
Sales Associate
Preferred Apartment Communities
06.2021 - 11.2022
Customer Service Representative
PRO Unlimited Staffing
10.2020 - 02.2021
Property Management Assistant
Florida Realty Investments
05.2018 - 03.2020
Commercial Realtor
Blissful Real Estate
10.2016 - 05.2018
HIGH SCHOOL DIPLOMA -
Leesburg High School
B. S. ENTERTAINMENT MANAGEMENT ( DEGREE SEEKING) -
University of Central FL