Danishka Rosado-Torres
All American Homecare
Lancaster,PA
5
years of professional experience
Dedicated CNA with a proven track record at All American Homecare, excelling in patient care and vital signs monitoring. Demonstrated compassion and empathy while enhancing patient satisfaction through individualized support. Skilled in patient transfers and basic life support, ensuring safety and comfort for all patients.
Work History
CNA
2 Years- Assisted patients with daily living activities, enhancing comfort and well-being.
- Monitored vital signs, ensuring timely reporting of changes to healthcare staff.
- Administered medications under supervision, maintaining compliance with safety protocols.
- Maintained patient records accurately, supporting effective care coordination.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Online Personal Shopper
5 Months- Assisted customers in selecting products based on preferences and needs.
- Utilized Walmart's online shopping platform to enhance customer experience.
- Ensured order accuracy through diligent product selection and verification processes.
- Provided timely updates to customers regarding their orders and delivery schedules.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Resolved customer inquiries and issues regarding product availability and substitutions.
- Maintained knowledge of current promotions and sales to inform customer decisions.
- Adapted quickly to new technologies and tools for improved shopping efficiency.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
Cashier Assistant
4 Months- Assisted customers with order selection and payment processing.
- Maintained cleanliness and organization of workstations and dining areas.
- Provided support during peak hours to enhance service efficiency.
- Operated cash registers and handled various payment methods accurately.
- Monitored inventory levels, restocking supplies as needed to maintain operations.
- Met customer needs through polite, friendly and attentive service.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
Sales Associate
10 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor, ensuring merchandise was stocked and displays were appealing.
- Processed transactions efficiently using point-of-sale systems, minimizing customer wait times.
- Collaborated with team members to meet daily sales targets and improve store performance.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Call Center Representative
8 Months- Trained new staff on call center protocols and best practices to ensure consistency in service delivery.
- Conducted quality assurance checks on calls, providing feedback for continuous improvement of service standards.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma
Skills
Time management
Patient care
Vital signs monitoring
Compassion and empathy
Feeding assistance
Basic life support
Patient transfers
Emotional support
Languages
Spanish
Professional Working
Timeline
CNA
All American Homecare
08.2024 - CurrentRead More
Online Personal Shopper
Walmart
12.2023 - 05.2024Read More
Cashier Assistant
McDonald's
11.2022 - 03.2023Read More
Sales Associate
Burlington
02.2022 - 12.2022Read More
Call Center Representative
Sky Zone Trampoline Park
03.2021 - 11.2021Read More
Phoenix Academy
High School Diploma
Read More