Danissa Medina
Phoenix,AZ
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
11
11
years of professional experience
Work History
Receptionist/Medical Assistant
Az Sports Medicine Center
06.2023 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Collection Customer Service Representative
Convergent Outsourcing
03.2021 - 06.2023
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Collaborated with the billing department to resolve discrepancies in account balances and ensure accurate invoicing for customers.
Sales Account Specialist
Boost Moblie
01.2014 - 08.2017
- Maintained accurate records of all sales activities, utilizing CRM software to track progress and ensure timely follow-up with clients.
- Presented detailed product demonstrations to prospective clients, showcasing unique features and benefits that differentiated offerings from the competition.
- Participated in weekly team meetings to share insights into account successes failures and brainstorm strategies for continued improvement.
- Organized regular client meetings to discuss progress updates, address challenges, and explore opportunities for further collaboration.
Education
Medical Assistant Degree - Health Administration
Estrella Mountain Community College
Avondale, AZ06.2018
High School Diploma -
Trevor G. Brown High School
Phoenix, AZ05.2014
Skills
Bilingual Team player Excellent time management skills Conflict management Communicate clearly and effectively
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist/Medical Assistant
Az Sports Medicine Center
06.2023 - 08.2024
Collection Customer Service Representative
Convergent Outsourcing
03.2021 - 06.2023
Sales Account Specialist
Boost Moblie
01.2014 - 08.2017
Medical Assistant Degree - Health Administration
Estrella Mountain Community College
High School Diploma -
Trevor G. Brown High School
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